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ViPR SRM 3.6 – Explore alert reports

Table of Contents

Alert reporting features

View alert summaries and drill down to details from the summaries. Learn which devices are generating the most critical alerts and how to find alerts for a specific device. Explore reports that categorize alerts in different ways and drill into details. Learn the administrative actions available for managing alerts.

Drill-down features

The alerting reports support the drill-down features:

Sorting and filtering alert reports

You can sort and filter the tabular reports by column values.

User actions for managing alerts

Administrators can mark alerts as acknowledged and take ownership of alerts. These actions are convenient, optional ways to track and organize alerts.

Note the following:

Alert state changes

When there is a reoccurrence of an alert, the latest alert is shown on a report, and the state of the existing old alert changes from ACTIVE to INACTIVE. When an alert becomes INACTIVE, it is automatically closed.

  • When a MOMENTARY type of alert is acknowledged, the state of the alert changes from ACTIVE to INACTIVE and the alert is closed. Closed alerts are not available on the All Alerts Report.
  • When a DURABLE type of alert is acknowledged, it remains ACTIVE and remains on the alerts reports with Yes in the ACK column.

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Manage alerts

Acknowledge and take ownership of an alert.

Procedure

  1. On the Console, navigate to either:
    • Operations > Alerts > All Alerts.
    • Any of the reports that are filtered versions of the All Alerts report and therefore include the Ack and Owner columns.
    For example, the following report, from Explore > Storage > Storage Systems, is a filtered version of the All Alerts report for a specific device and severity.
    Ack and Owner columns circled on an alert report for a device

  2. Hover the mouse over the words in an alert row until the cursor changes, right-click, and choose an action from the menu.

    Right-click menu shows Acknowledge and Take ownership options

    Note Image
    If the system displays No Actions Available when you right-click, your login account does not have admin privileges and cannot manage alerts.

    The Ack and Owner column values do not change immediately. If the action is successful, a success message appears briefly at the top of the page.
  3. After an appropriate length of time, use the browser's refresh feature to redisplay the table.

    You have to wait several minutes for the new column values to be discovered.


    Redisplayed report with Yes in Ack column and admin in Owner column

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View a consolidated list of all alerts

View a consolidated list of active alerts from various sources in your infrastructure, such as from VMAX, VNX-Block, VNX-File, Brocade, or Cisco devices, and drill into alert details.

The All Alerts report displays a list of all ACTIVE alerts generated from various sources in the last one week, in a tabular format. This report shows important information about the alert, including severity, creation time, category, description, and source. The report also shows device, device type, affected object, and object type for which the alert was generated.


report showing critical and informational alerts

All Alerts report



All Alerts report (continued)

Alerts initially appear in the table ordered by severity and the time at which they were created. All highest severity alerts appear at the top followed by lower severities and in the order in which they were created, with the most recent alert at the top.

From the All Alerts report, you can drill into a specific alert and obtain the Alert Details and Impact Analysis report for an alert of interest.


report showing details for one alert

Alert Details and Impact Analysis report

Procedure

  1. On the Console, navigate to Operations > Alerts > All Alerts.
  2. If you have admin role, you can right-click a row in the table to manage the alert.
  3. To re-sort the report by a column's values, click the arrows in the column header.
  4. To open the Alert Details and Impact Analysis report for a specific alert, click that alert row.
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Find a summary of all alerts

View a high-level dashboard summary of alert statistics. Drill down to individual alerts from the dashboard summary.

The Alerts Summary is a dashboard that shows graphical summaries of all alerts based on the following characteristics:

  • Severity, such as Critical, Major, or Minor.
  • History of alerts by severity.
  • Category of messages, such as Availability, Capacity, Performance, or Environment.
  • Source, such as Host, PowerPath, or VPLEX Collector.
  • Device types.

From this dashboard summary, you can drill all the way into the details of a specific alert.

Alerts Summary report

Procedure

  1. On the Console, navigate to Operations > Alerts > Alerts Summary.

    The Alerts Summary dashboard appears.

  2. Drill into alert details and manage alerts from the dashboard:
    1. To see the count of alerts summarized by a bar, hover the mouse over the bar.
      The resulting tool tip shows the count of alerts for that bar and the total number of alerts.
    2. To show the list of alerts summarized by a bar, click the bar.
      This causes the All Alerts report to appear, filtered by the attributes on the chosen bar.
    3. To acknowledge or take ownership of an alert, right-click the alert and choose an action.
    4. To open the Alert Details and Impact Analysis report for a specific alert, click that alert row.
  3. To return to the dashboard after drilling into detailed reports, click Alerts Summary in the navigation path at the top of the window.
  4. Return to the dashboard and click the Alerts by Severity title.

    Shows bars for critical, major, minor, and unknown

    The bar chart for Alerts by Severity helps to determine the number of critical, major, minor, or unknown severity alerts that are ACTIVE in the system for the last one week.

    Each bar represents a different severity.

    Note Image
    Informational severity alerts are not shown as part of this report.

    See Step 2 for drill-down and alert management options.

  5. Return to the dashboard and click the Alerts by Source title.

    Shows bars for VMAX, Brocade, VNXBlock, and VNXFile

    The bar chart for Alerts by Source helps to determine the number of ACTIVE alerts from each source in the last one week.

    Each bar represents a source, such as VMAX-Generic Event or Brocade-Generic Event.

    See Step 2 for drill-down and alert management options.

  6. Return to the dashboard and click the Alerts by Device Type title.

    Shows bars for fabric switch, array, host, and fileserver

    The bar chart for Alerts by Device Type helps to determine the number of ACTIVE alerts from each device type in the last one week.

    Each bar represents one type of device, such as Array, Fabric Switch, and Host.

    See Step 2 for drill-down and alert management options.

  7. Return to the dashboard and click the Alerts by Category title.

    Shows bars for performance, availability, and operational

    The bar chart for Alerts by Category helps to determine the various categories of ACTIVE alerts that are generated in the last one week.

    Each bar represents one category of alert like Configuration, Operational, Error, Environmental, and others.

    See Step 2 for drill-down and alert management options.

  8. Return to the dashboard and click the History of Alerts by Severity title.


    The History of Alerts by Severity is a trend chart based on severity. It shows the number of alerts for a particular severity at a particular time.
    This chart shows the trend of all ACTIVE and INACTIVE alerts generated in the last one week. Each severity (critical, major, minor, unknown, informational) is represented by a different color.
    No user actions are available here.
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Find alerts for a device

View all alerts for a specific device in the infrastructure.

Use the device-specific alert reports to troubleshoot a device, analyze alerting trends for a device, or see how availability affects alerts.

Procedure

  1. Navigate to Explore > device_type, and then navigate to a specific device name. Examples of device_type are Host, Network, Storage, or Storage Connectivity > Switches.
    The report shows details about the device, followed by summary reports in dashboard style.
  2. In the Category list, click Alerts.
    Note Image
    If Alerts does not appear in the list, this device does not have any alerts to report.

    Two alert-related charts appear:
    • The Alert Summary chart helps you understand the number of critical, major, minor, unknown or informational severity alerts for the selected device that are ACTIVE in the system for the last one week. Each section of the pie chart specifies the severity.
    • The Alert Trend shows past trends for all incoming alerts for this device.
  3. Examine the Summary report.

    Category list with Alerts entry highlighted

    1. To show the count of alerts of a particular severity, hover the mouse over the pie chart section to display the tool tip.
    2. To see a tabular list of all alerts of a particular severity for this device, click that section in the pie chart.
      An All Alerts report appears, filtered for this device and the chosen severity.
    3. To manage an alert, right-click the alert and choose an action, such as Acknowledge or Take Ownership.
    4. To open the Alert Details and Impact Analysis report for a specific alert, click that alert row.
  4. To explore trending of alerts for the device, examine the Trend report.

    Chart showing critical and informational trends

    The history of alerts is shown as a trend chart and is based on severity. Each severity (critical, major, minor, unknown, informational) is represented by a different color. This chart shows the trend of all ACTIVE and INACTIVE alerts generated in the last one week for the selected device. From this chart, you can derive the number of alerts of a particular severity at a specific time.

    No user actions are available here.

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View alerts and device availability

The Availability Overlay report for a device shows alerts compared to device availability.

The Availability Overlay report shows alert occurrence overlaid on the Availability chart. You can see at a glance if an alert condition affected availability. Not all device types support the overlay report.

Procedure

  1. Navigate to Explore > device_type, and then navigate to a specific device name.
  2. In the Category list, click Availability & Performance.
  3. Scroll down to locate the Availability (%) report and the accompanying Alerts report.


    ACTIVE alerts are represented as bars overlaid on the availability bars.
    Note Image
    When there are a large number of alerts, not all alerts are represented on the overlay.

  4. Hover the mouse on a horizontal line on the overlay to display the corresponding alert message.

    Overlay shows series of red dots on one day

  5. Click while the tool tip message is displayed to show the Alert Details report for that alert.
  6. Use the browser's Back feature to return to the Availability and Alerts reports.
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Label alerts as high impact and view high impact alerts

View all important alerts, filtered by category. Customize the category keywords to fit your environment.

Use the High Impact Alerts report to view all important alerts. This report displays all active alerts that are of high impact, such as a port going down or device not reachable, generated during the last one week.

The report filters alerts based on keywords in messages, such as not ready, not available, now offline, and many others. You can add and remove keywords.



High Impact Alerts report

Procedure

  1. To view all active alerts that are of high impact, go to Operations > Alerts > High Impact Alerts.
  2. To modify the keywords:
    1. Click Edit.
    2. Click the Filtering & Expansion tab.
    3. In the Filter field, see all of the keywords in the filter rules.
    4. To add or remove keywords, right-click in the expressions box and choose Edit expression.
    5. In the dialog that appears, add, change, or delete the sub-expression. Then click OK.
    6. Click Save at the bottom of the Filtering and Expansion tab.
    7. Click Browse to return to the report page.
  3. If you have admin role, you can right-click a row in the table to manage an alert. For example, choose Acknowledge or Take ownership from the right-click menu.
  4. To open the Alert Details and Impact Analysis report for a specific alert, click that alert row.
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View top devices with critical alerts and configure the number of top devices

Narrow your search for critical alerts in your environment using the Top Devices with Critical Alerts report. Configure the number of top devices to appear on the report.

The Top Devices with Critical Alerts report displays the devices that generated the highest number of ACTIVE critical alerts in the last one week in a bar chart. This report helps to determine which devices require attention based on the number of critical alerts generated by that device.

Each bar represents one device, with the device type, device name, and percent of total shown on the bar. The number of devices shown on the report is configurable.


report showing two arrays and two fabric switches as top devices

Top Devices with Critical Alerts report

Procedure

  1. In the Console, navigate to Operations > Alerts > Top Devices with Critical Alerts .
  2. To change the number of devices (number of bars) that are listed on the report:
    1. Click EDIT MODE.
    2. Click the Report Details: TopN Graph tab.
    3. In the Settings for TopN Graphs section, change the value in the Number of Sections field.
    4. Click Save at the bottom of the tab.
    5. Click BROWSE MODE to return to the report.
  3. Hover the mouse on a bar to display the number of ACTIVE critical alerts by that device and the total number of ACTIVE critical alerts in the system.
  4. To show the details of the critical alerts for a device in a tabular format, click on a bar.
    The table shows only ACTIVE critical alerts for the selected device.
  5. If you have admin role, you can right-click a row in the table to manage an alert. For example, choose Acknowledge or Take ownership from the right-click menu.
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