SolutionPack for UPS Summary Sheet – Service Assurance Suite 9.4

Table of Contents

Overview

Learn how to install and configure the SolutionPack for UPS (Uninterruptible Power Supply). This SolutionPack provides unified monitoring of all the UPS devices distributed in the network. It provides key reports to help you manage the performance and availability of your backup power sources.

The SolutionPack for UPS helps you do the following:
  • Maintain an accurate inventory of devices and components.
  • Understand device activities.
  • Plan for power source requirements.
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Technical specifications

SolutionPack version

1.0

Compatible EMC M&R versions

6.3u1 and later

Data collection method

SNMP collector

Supported devices

UPS devices supporting rfc1628.mib

APC devices supporting PowerNet-MIB.mib

Data collection method

SNMP collector

Main reports

UPS Output Load
Reports on device-wide distribution of the output load.
Battery Status
Provides voltage, current, and temperature information.
Input/Output
Reports on input line metrics, such as voltage and frequency, and output line metrics, including status, load, voltage, current, and frequency.
On Battery Stats
Shows the current status of a battery and its remaining time and capacity.
Capacity (%)
Graphs the percentage of battery capacity over a period of time.

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Where to find the latest SolutionPack software

Install the latest core software update for your product suite. SolutionPacks distributed with core software have a 30-day free evaluation period. If you plan to use the software longer than 30 days, you must install a SolutionPack license before the trial period ends.

This 30-day free evaluation only applies to new installations and is not available for upgraded installations. If you upgrade the core software and want to try a new SolutionPack, you must request a license for that SolutionPack by completing a Support Request (SR) form, which is available on the EMC Online Support website at http://support.emc.com.

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Installing the SolutionPack

Before you begin

  • Determine whether you need a SolutionPack license file by checking the feature names and expiration dates listed in Centralized Management > License Management. If the license is not listed, obtain one by completing a Support Request (SR) form, which you can find on the EMC Online Support website at http://support.emc.com.

  • Make sure the core modules, such as the Module-Manager, are up-to-date on all servers since not all module dependencies are validated during the SolutionPack installation. See the Watch4net Installation and Configuration Guide provides for more information.

Procedure

  1. Log in to the EMC M&R platform with your user name and password.
  2. Select Administration.
  3. Select Centralized Management.
  4. Select SOLUTIONPACK CENTER.
  5. Select the SolutionPack in the Browse and Install SolutionPacks screen.
  6. Read the summary information and click Install.
  7. In the next window, type the instance name for Reports and SNMP Masks and click Next.
  8. Select the Administration Web-Service Instance as the default and click Next.
  9. In the SNMP Masks wizard, click Install. Green indicators appear next to Reports and SNMP Masks to indicate their installations were successful.
  10. Select Centralized Management > SolutionPack to verify the installed SolutionPack.
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Configuring SNMP device discovery

An SNMP collector discovers the capabilities that you configure for a device. You can use a seed file to import a list of device definitions or manually add and configure devices.

Procedure

  1. Navigate to Administration in the EMC M&R platform.
  2. Click Modules > SNMP Device Discovery.
    A Dashboard appears where you add new SNMP collectors and devices as well as add devices to existing SNMP collectors.
  3. To add an SNMP collector, click Collectors > New Collector.
    1. Specify the required information for the SNMP collector.
    2. Under Import Options, select all options except Lock collector current capabilities.
    3. Click Save.
  4. To upload a seed file, click Device Sources > New Seed File Device Source.
    For information about defining a seed file, click Documentation on SNMP Device Discovery – EMC M&R.
    1. Type the main parameters and click Save.
    2. Under the Seed File tab, click Upload new definition seed file.
    3. Navigate to the seed file and click Ok.
    4. Click Save.
  5. To manually add devices, click Devices > New Device.
    1. On the New Device window, click each tab and type the required information for the device.
    2. Click Save on each tab.
  6. Select the device that you just added and click the Approve action, which is the checkmark.
  7. On the Dashboard, do the following:
    1. Click Import devices from all enabled device sources.
    2. Click Discover capabilities from all approved devices.
    3. Click Distribute all approved devices with capabilities on all enabled collectors.
    4. Click Send the generated configurations on all available collectors.
      Green indicators appear on the Dashboard after successful executions of the above functions.
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Confirming report creation

After you install a SolutionPack, you can view its reports.

To view the reports:

Procedure

  1. Go to User Interface > Report Library.
  2. Click the SolutionPack to view its reports.

Results

It may take up to an hour to display all relevant information in these reports.

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Troubleshooting

Report display problems

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What to do if data does not appear in any reports

Procedure

  1. After the completion of at least three collection cycles, verify if data is populating into the reports. If there is still no data in the reports, continue to the next step.
  2. Run the scheduled task to import data into reports. If there is still no data in the reports, continue to the next step.
  3. To view the log files for errors, go to Centralized Management and click Collecting > Collector-Manager::<instance name> > Log Files.
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Running a scheduled task to import data into reports

After you push a new configuration into a collector, a scheduled task runs and populates the reports with new data. You can manually run the scheduled task to import the data more quickly.

Before you begin

Allow at least three polling cycles to pass before manually running the scheduled task.

Procedure

  1. Click Administration.
  2. Click Centralized Management.
  3. Expand Scheduled Tasks.
  4. Click Database.
  5. Select the import-properties-Default task.
  6. Click Run Now.
  7. Confirm success in running the task in the Last Result and Last Result Time columns.
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What to do if data does not appear in some reports

Procedure

  1. Run the scheduled task to import data into reports. If there is still no data in the reports, continue to step 2.
  2. Search for the metric in the database.
  3. To view the log files for errors, go to Centralized Management and click Collecting > Collector-Manager::<instance name> > Log Files.
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Searching for metrics in the database

You can verify that a metric is being collected and used for reporting when you search and find the metric in the database.

Procedure

  1. Go to the Administration page.
  2. Under Modules, click Management of Database Modules.
  3. On the Metric Selection page, create the filter, type the number of results, and select the properties to display for the metric.
    For example, to list up to 100 results of the SignalWait Time metric with the properties of device and IP, type name=='SignalWaitTime' in the Filter field, 100 in the Maximum results field, and select device and IP for the Properties to show.
  4. Click Query.
    A list of the metric results appears. If nothing displays, the metric is not being collected.
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Viewing collector errors in the Collector-Manager log files

Review the Collector-Manager log files to troubleshoot problems with data collection.

Procedure

  1. Click Administration.
  2. Click Centralized Management.
  3. Expand Collecting.
  4. Click the Collector-Manager for your collector instance.
    Collector-Manager::<Collector-Manager instance> - <physical_host_ID>
  5. Expand Log Files and click the View File icon to review the configuration error messages.
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