SolutionPack for Microsoft SCOM Summary Sheet – Service Assurance Suite 9.4
Table of Contents
Overview
Learn how to install and configure the SolutionPack for Microsoft System Center Operation Manager (SCOM). This SolutionPack provides an integrated experience for the management of Microsoft Windows systems and the discovery of their workloads across platforms in the data center.
- Manage Windows servers and their performance
- Manage key performance indicators (KPIs)
- Manage application-related metrics
- Report on Microsoft applications and services, including Microsoft Operations Manager (MOM), server and agents, Active Directory, DNS, SQL, and Internet Information Services (IIS)
- Report on the main management packs of MOM
- Easily expand on new report sets per management pack
Technical specifications
SolutionPack version
1.0
Compatible Watch4net versions
6.3u1 and later
Data collection method
SQL collector
Supported versions
System Center 2012 Operations Manager
System Center 2012 R2 Operations Manager
Supported Microsoft applications and services
Operations Manager
Server and agents
Active Directory
DNS
SQL 2012
IIS
User privilege requirements
An SQL or Windows user must have SELECT and CONNECT privileges on the SCOM Operations Manager Data Warehouse Database called OperationsManagerDW.
Main reports
- Microsoft Products/Microsoft System Center
- Displays the health (%) of the agents with an alert meter, data access and NT service statistics, and general information about the agents per management server
- Microsoft Products/Microsoft Windows Operating System
- Provides the OS distribution, top 10 processor consuming servers, and a complete list of servers.
- Microsoft Products/Microsoft Active Directory
- Provides the established TCP connections and the LDAP client sessions per server.
- Microsoft Products/Microsoft SQL
- Shows user connections per database and the databases with the lowest amount of free space.
- Microsoft Products
- Displays the product names, number of product instances, and the DNS and IIS data.
Where to find the latest SolutionPack software
Install the latest core software update for your product suite. SolutionPacks distributed with core software have a 30-day free evaluation period. If you plan to use the software longer than 30 days, you must install a SolutionPack license before the trial period ends.
This 30-day free evaluation only applies to new installations and is not available for upgraded installations. If you upgrade the core software and want to try a new SolutionPack, you must request a license for that SolutionPack by completing a Support Request (SR) form, which is available on the EMC Online Support website at http://support.emc.com.
Back to TopInstalling the SolutionPack
Before you begin
Determine whether you need a SolutionPack license file by checking the feature names and expiration dates listed in http://support.emc.com.
. If the license is not listed, obtain one by completing a Support Request (SR) form, which you can find on the EMC support website- Make sure the core modules, such as the Module-Manager, are up-to-date on all servers since not all module dependencies are validated during the SolutionPack installation. See the Watch4net Installation and Configuration Guide provides for more information.
Procedure
- Log in to Centralized Management.
- Select SOLUTIONPACK CENTER.
- Select the SolutionPack for SCOM in the Browse and Install SolutionPacks screen.
- Read the summary information and click
Install.
You can select either Simple or Advanced as the configuration mode. Simple mode lets you select Windows authentication for database access. Advanced mode is typically for the user who is configuring the SQL server connection using the JDBC driver.
- When you select
Simple as the configuration mode for the OperationsManagerDW (SCOM Operations Manager Data Warehouse) database, set these values:
- Hostname or IP address of the database server
- Database port
- Instance name
- Choose if you want to use Windows authentication
- Username
- Password
- When you select
Advanced as the configuration mode for the OperationsManagerDW database, set these values:
- Connection string
- Username
- Password
After you finish
After the installation is complete, select SolutionPack.
to verify the installed Back to TopConfirming report creation
After you install a SolutionPack, you can view its reports.
To view the reports:
Procedure
- Go to .
- Click the SolutionPack to view its reports.
Results
Troubleshooting
Report display problems
What to do if data does not appear in any reports
Procedure
- After the completion of at least three collection cycles, verify if data is populating into the reports. If there is still no data in the reports, continue to the next step.
- Run the scheduled task to import data into reports. If there is still no data in the reports, continue to the next step.
- To view the log files for errors, go to Centralized Management and click .
Running a scheduled task to import data into reports
After you push a new configuration into a collector, a scheduled task runs and populates the reports with new data. You can manually run the scheduled task to import the data more quickly.
Before you begin
Allow at least three polling cycles to pass before manually running the scheduled task.
Procedure
- Click Administration.
- Click Centralized Management.
- Expand Scheduled Tasks.
- Click Database.
- Select the import-properties-Default task.
- Click Run Now.
- Confirm success in running the task in the Last Result and Last Result Time columns.
What to do if data does not appear in some reports
Procedure
- Run the scheduled task to import data into reports. If there is still no data in the reports, continue to step 2.
- Search for the metric in the database.
- To view the log files for errors, go to Centralized Management and click .
Searching for metrics in the database
You can verify that a metric is being collected and used for reporting when you search and find the metric in the database.
Procedure
- Go to the Administration page.
- Under Modules, click Management of Database Modules.
- On the
Metric Selection page, create the filter, type the number of results, and select the properties to display for the metric.
For example, to list up to 100 results of the SignalWait Time metric with the properties of device and IP, type name=='SignalWaitTime' in the Filter field, 100 in the Maximum results field, and select device and IP for the Properties to show.
- Click
Query.A list of the metric results appears. If nothing displays, the metric is not being collected.
What to do when raw data continues to appear on reports
If the SQL collector continues to collect unprocessed data, which appears as zeros on reports, after three polling cycles, follow these instructions.
Procedure
- Log in into the SQL server.
- Execute the SELECT MAX(vPR.DateTime) AS LatestDateTime FROM Perf.vPerfRaw AS vPR query to display the last date and time in which data was written to the database.
- If this is not a realtime value, check the Microsoft System Center Operation Manager for issues.
Example
Viewing collector errors in the Collector-Manager log files
Review the Collector-Manager log files to troubleshoot problems with data collection.
Procedure
- Click Administration.
- Click Centralized Management.
- Expand Collecting.
- Click the Collector-Manager for your collector instance.
Collector-Manager::<Collector-Manager instance> - <physical_host_ID>
- Expand Log Files and click the View File icon to review the configuration error messages.