SolutionPack for ip.access nano3G Small Cell Summary Sheet – Service Assurance Suite 9.4

Table of Contents

Overview

Learn how to install and configure the SolutionPack for ip.access nano3G Small Cell. This SolutionPack is a mobile network management solution designed to generate reports that show key metrics and key performance indicators (KPIs) for the ip.access nano3G access points (cells) and the ip.access controllers. It presents real-time and historical performance reports.

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Technical specifications

SolutionPack version

1.0

Compatible EMC M&R version

6.5u1 and later

Compatible operating system

Linux

Data collection method

Stream collector

Main reports

PS Calls

CS Calls

CS Traffic Erlang

PS Drop Rate (%)

CS Drop Rate (%)

Download PS Traffic

Upload PS Traffic

RAB Establishment Success

RRC Success

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Where to find the latest SolutionPack software

Install the latest core software update for your product suite. SolutionPacks distributed with core software have a 30-day free evaluation period. If you plan to use the software longer than 30 days, you must install a SolutionPack license before the trial period ends.

This 30-day free evaluation only applies to new installations and is not available for upgraded installations. If you upgrade the core software and want to try a new SolutionPack, you must request a license for that SolutionPack.

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Performing prerequisite installation tasks

This SolutionPack requires that the performance management (PM) data from the ip.access Network Orchestration System (NOS) be locally available on the EMC M&R server hosting the Stream collector. You must ensure ip.access NOS can push the PM data files to the EMC M&R server.

This procedure includes a task for sending the PM files from ip.access NOS to the EMC M&R server. Contact the ip.access NOS administrator about where the PM files are stored and how they are processed.

Procedure

  1. Verify the SFTP or FTP server is running on the EMC M&R server where the Stream collector resides.
  2. Verify that connectivity exists between the EMC M&R server and ip.access NOS.
  3. Configure ip.access NOS to push the access controller (AC) and access point (AP) PM data files to separate directories on the EMC M&R server on a regular time interval. You are asked for these directories during the SolutionPack installation.
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Installing a SolutionPack

After you log in as an administrator, you can install a SolutionPack from Centralized Management.

Before you begin

  • Determine whether you need a SolutionPack license file by checking the feature names and expiration dates listed in Centralized Management > License Management. If not listed, obtain a license by completing a Support Request (SR) form, which is available on the EMC Online Support website at http://support.emc.com.

  • Make sure the core modules, such as the Module-Manager, are up-to-date on all servers since not all module dependencies are validated during the SolutionPack installation. See the EMC M&R (Watch4net) Installation and Configuration Guide for more information.

Procedure

  1. Log in to the EMC M&R platform with your user name and password.
  2. Select Administration.
  3. Select Centralized Management.
  4. Select SOLUTIONPACK CENTER.
  5. Select the SolutionPack in the Browse and Install SolutionPacks screen.
  6. Read the summary information and click Install.
  7. Select the components to install.
    1. Type the instance name.
    2. Select the server in one or more list boxes. For example, select the server in the Data collection and Reports list boxes.
    3. Click Next.
  8. Complete the wizards screens and click Install on the last screen.
    The installation process begins.
  9. Select the maximize arrow next to each component to view the installation process.
    When the installation successfully completes, green checkmarks appear.
  10. Select Centralized Management > SolutionPack to verify the installed SolutionPack.
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Performing post installation tasks

After installing the SolutionPack, you must perform certain tasks.

Procedure

  1. Make sure the directories that you are using to store the AC and AP performance management XML files are on a valid partition and that the apg user has read/write permissions on it. If using another user, make sure that user is in the same UNIX permissions group as the apg user.
  2. Verify that the Linux unzip command is available on the EMC M&R server where the Stream collector resides. The Stream collector uses this command to unzip the AC and AP PM files in order to read them.
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Confirming report creation

After you install a SolutionPack, you can view its reports.

To view the reports:

Procedure

  1. Go to User Interface > Report Library.
  2. Click the SolutionPack to view its reports.

Results

It may take up to an hour to display all relevant information in these reports.

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Enriching data in access point cells

By using the Data Enrichment functionality, you can quickly tag data coming from the SolutionPack's Collector-Manager to display in the access point cells of the reports' tables and graphs. By default, only the device name displays in these cells but you can define additional properties to appear in these cells, such as the customer name, the cell ID, and the device model.

Procedure

  1. Navigate to Centralized Management.
  2. Click Data Enrichment > Register a new module.
  3. On the Register a new module window, do the following:
    1. Select the Collector-Manager server on which the SolutionPack's collection block resides, which was set during installation.
    2. Select the Collecting category.
    3. Select the PTF-femto-AP module. For a default installation, the module is Collector-Manager::ipaccess-nano3g::PTF-femto-AP.
    4. Click Register.
    5. Select the PTF-femto-AP module, such as Collector-Manager::ipaccess-nano3g::PTF-femto-AP.
      The New tagging window appears. To enrich the data in the access point cells, you can manually tag new properties or you can create and import a CSV file that contains new properties and their values.
  4. If tagging new properties:
    1. Click Add new property.
    2. Fill out the fields on the Create a new key window.
    3. Click Save.
  5. If creating a CSV file:
    1. Use a format similar to this one:
      device,siteid,sitename,sitetype,celltype
      31071,EN107,Enma Mall,Indoor,3G
      31074,EN107,Enma Mall,Indoor,3G
      
      For more information on how property tagging works with the CSV file, see the Property Tagging Filter Administration Guide in the /APG/Doc folder of your installation path.
    2. When you are finished creating the CSV file, click Import CSV.
    3. Click Choose File to navigate to your CSV file.
    4. Click Ok.

Results

After the next polling cycle, you will see the access point cells displaying the additional data.

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Troubleshooting

Report display problems

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What to do if data does not appear in any reports

Procedure

  1. After the completion of at least three collection cycles, verify if data is populating into the reports. If there is still no data in the reports, continue to the next step.
  2. Run the scheduled task to import data into reports. If there is still no data in the reports, continue to the next step.
  3. To view the log files for errors, go to Centralized Management and click Collecting > Collector-Manager::<instance name> > Log Files.
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Running a scheduled task to import data into reports

After you push a new configuration into a collector, a scheduled task runs and populates the reports with new data. You can manually run the scheduled task to import the data more quickly.

Before you begin

Allow at least three polling cycles to pass before manually running the scheduled task.

Procedure

  1. Click Administration.
  2. Click Centralized Management.
  3. Expand Scheduled Tasks.
  4. Click Database.
  5. Select the import-properties-Default task.
  6. Click Run Now.
  7. Confirm success in running the task in the Last Result and Last Result Time columns.
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What to do if data does not appear in some reports

Procedure

  1. Run the scheduled task to import data into reports. If there is still no data in the reports, continue to step 2.
  2. Search for the metric in the database.
  3. To view the log files for errors, go to Centralized Management and click Collecting > Collector-Manager::<instance name> > Log Files.
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Searching for metrics in the database

You can verify that a metric is being collected and used for reporting when you search and find the metric in the database.

Procedure

  1. Go to the Administration page.
  2. Under Modules, click Management of Database Modules.
  3. On the Metric Selection page, create the filter, type the number of results, and select the properties to display for the metric.
    For example, to list up to 100 results of the SignalWait Time metric with the properties of device and IP, type name=='SignalWaitTime' in the Filter field, 100 in the Maximum results field, and select device and IP for the Properties to show.
  4. Click Query.
    A list of the metric results appears. If nothing displays, the metric is not being collected.
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Viewing collector errors in the Collector-Manager log files

Review the Collector-Manager log files to troubleshoot problems with data collection.

Procedure

  1. Click Administration.
  2. Click Centralized Management.
  3. Expand Collecting.
  4. Click the Collector-Manager for your collector instance.
    Collector-Manager::<Collector-Manager instance> - <physical_host_ID>
  5. Expand Log Files and click the View File icon to review the configuration error messages.
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