RSA Warranty and Replacement Parts

RSA SecurID Appliance Warranty Return Policy

If you experience difficulties with your RSA SecurID Appliance hardware, contact RSA Customer Support by telephone.

If the problems cannot be resolved and it is necessary to return hardware, a valid maintenance contract is required. If you need a new contract, it can be purchased through RSA Sales.

Upon approval of the Return Material Authorization (RMA) request, RSA Security will send you the following two items:

  1. A replacement RSA SecurID Appliance, shipped postage-paid priority to the address that you provide.
  2. An email containing return shipment instructions and an electronic return shipping label for the Appliance that is being returned.

Returns must be shipped to the address provided in the email. No goods will be accepted for exchange or return without a pre-approved RMA number.

Note: The original Appliance must be shipped back within 15 days of receiving the replacement, or you will incur a replacement charge equal to the original value of the Appliance.

RMA requests approved between 12:00 a.m. and 2:00 p.m. local time are shipped on the same business day. After 2:00 p.m. local time, the replacement Appliance is shipped on the next business day. Offices are located in Bedford, MA, on Eastern Standard Time, and Shannon, Ireland, on Western European Time.

All RMA requests are processed on the business day on which the requests were received (excluding RSA holidays).