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RSA Customer Support Strategy

Overview

RSA Worldwide Customer Support strives to meet or exceed the terms and conditions of active support contracts. We provide RSA customers with world-class telephone support services.

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Call-Handling Processes

Learn about RSA’s call-handling processes for customer relationship management.

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Escalation Procedures

Learn about RSA’s four-level process based on the severity of the issue, encouraging customers to voice concerns directly to the customer support team.

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Support Goals and Parameters

Get resolution for your third-party vendor problems with RSA technical support within standard resolution time goals.

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