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RSA Customer Support

Maximize the Long-Term Value of Your Security Solution

RSA’s world-class global support organization can enhance your security solution with a comprehensive support plan that provides important security alerts, valuable upgrades, and access to expert advice. RSA provides the resources you need to quickly and proactively resolve product-related issues and questions to ensure business continuity.

Support Destinations

RSA Customer Compass

Navigate through the groups ready to support your success with RSA.

RSA SecurCare Online

Access online technical support quickly and easily 24 hours a day for practical solutions, reducing the time and cost of maintaining maximum protection.

RSA Training and Certification

RSA Training and Certification

Maintain secure computing, improve the end-user experience, and increase productivity.

RSA Archer Support

Receive timely, accurate information and assistance on the RSA Archer eGRC Suite from experienced RSA Archer Support Engineers.

About RSA Customer Support

Customer Support Strategy

Learn about our approach to providing world-class telephone support services.

Product Versions Life Cycle

Find out which RSA products have reached the end of primary support (EOPS), a minimum of 36 months following the date of the product's General Availability (GA).

Support Plans and Options

Gain the coverage you need to help mitigate risk and maximize the long-term value of your security solution through RSA support programs.

Warranty and Replacement Parts

Get information for RSA warranty and replacement parts.

How to

Contact Support

Find out customer support center locations, hours of operation, and phone numbers.

Find Your Serial Number

Discover how to find RSA product serial numbers.

Request a Software Upgrade

Learn which upgrades are available free of charge for products covered by an active support contract.


Customer Guide to RSA Technical Support

Understand and maximize the benefits of your RSA Customer Support and maintenance agreement.

Personalized Support

Establish a relationship with RSA that encompasses initial product integration to ongoing implementation.

RSA Maintenance Agreement

Learn the details of the maintenance agreement for RSA products.

SecurID Token Disposal Statement

Read how to safely use and dispose of RSA SecurID tokens.