Personalized Support

Customer Support Engineer

An EMC Customer Support Engineer (CSE) is your dedicated, on-site engineer who supports your EMC information infrastructure. Your CSE is skilled on EMC and industry best practices, and provides personalized support to optimize your information availability. A CSE's core competencies include maintenance, problem management, and EMC product support expertise.

Your CSE provides:

  • On-site expertise — Delivers dedicated support including preinstallation site planning, layout, upgrades, and servicing of all EMC hardware equipment.
  • Customized support — Creates a customized service delivery plan that addresses your specific support needs.
  • Personalized communication — Provides weekly case updates, monthly support reviews, and critical incident reporting.
  • Proactive support — Focuses on both your preventive and remedial support needs.