Support for Solutions

EMC solutions are backed up by thousands of technical service professionals with deep expertise and certifications to service virtualized environments. Resources include:

  • 9 Global Technical Support Centers and 620 field service locations in over 50 countries.
  • 2500+ VMware certified professionals and designated EMC/VMware virtual escalation team.
  • Hundreds of Cisco certified personnel and integrated support B2B systems.
  • Gold Certification in Microsoft Virtualization Competency.

EMC Customer Service forms partnerships with leading virtualization, infrastructure, and application providers to leverage coordinated processes for management and escalation of multi-vendor technical issues.

Microsoft - A Microsoft Gold Certified Partner in the Virtualization Competency and an Authorized Microsoft Solutions Provider, EMC delivers coordinated technical support for your solution. Our certified professionals access EMC's global resources and will escalate to Microsoft engineering to ensure that high-impact issues get addressed effectively. Learn more about EMC Solutions for Microsoft

Oracle - Optimize your enterprise deployment with expert support from EMC and Oracle delivered out of our Joint Solution Center. The partnership simplifies the resolution of complex operational issues. Together, we have created testing facilities and share engineering resources to test, validate and develop solution. Learn more about EMC Solutions for Oracle

SAP - EMC’s support for SAP Solutions is designed to ensure interoperability, integrate products, document best practices, and co-develop new technologies. Learn more about EMC Solutions for SAP

VCE - End-to-end technical support optimizes your Vblock solution from VCE. EMC, Cisco, and VMware have engaged with VCE to develop a virtual support center that combines expertise to provide fast assistance and reduce complexity during issue resolution. Support is accessed through a single contact point backed up by a team of VCE solution technical support experts. Learn more about VCE Vblock Systems and Solutions