Getting Started Checklist

Completing these easy steps will help you gain access to the tools and resources you need to successfully manage your Dell EMC environment.

Step 1—Register for Online Support

Dell EMC Online Support is the gateway to MyService360TM and your modern support experience, connecting you to advanced online service tools and capabilities that enable you to quickly and proactively resolve technical questions and issues related to legacy EMC products. Online Support connects you to global technical support professionals and repositories of knowledge and expertise online—24x7. Resources include product-specific information, software license activation, Service Request creation and management, self-help tools, downloads, and technical support via Live Chat.

Once registered, download our MOBILE App for support on the go.

Step 2—Customize Your Online Support Experience

Further enhance your Dell EMC Online Support experience by configuring your Account Settings and Preferences. Subscribe to product update notifications to help you keep your environment current, and receive advisory alerts to be informed of critical issues, helping you prevent potential impacts. Also, assign product names and define custom product and site groups to streamline tasks such as: product registration and license management, Service Request creation and management, and site administration.

Step 3—Get Connected with Secure Remote Services

MyService360 is best experienced when connected through Secure Remote Services (ESRS v3), enabling you to interact with data real-time. ESRS v3 is a two-way remote connection between your legacy EMC products / solutions and Dell EMC Support that enables 24/7 remote monitoring and repair. ESRS v3 is a complimentary service that is proactive, secure, virtual, and simple. To get connected with ESRS v3 and begin your proactive services journey, visit the ESRS v3 product page within Dell EMC Online Support, to download, install and configure ESRS v3 within your environment. If you have questions, visit the ESRS Support Community Forum, open a Service Request, or touch base with your local Service Manager.

Step 4—Register for Dell EMC Community Network

Utilize our interactive Support Community to connect with other Dell EMC users and experts. Be sure to follow the “Connect with Support” community where you will find ongoing updates on Support resources and capabilities focused on enhancing your success.

Step 5—Understand Your Support

Dell EMC offers choices for support — ProSupport Plus, ProSupport, ProSupport One and Basic. Understanding the Support service your organization has selected will help you take full advantage of features available to you.