Offerings and Capabilities

EMC knows that a Modern Data Center requires a Modern Customer Service Experience. A customer service experience that is more personalized, predictive and proactive. A customer service experience that is built on enabling a holistic, actionable approach designed to put IT departments in total control of their IT environment and their customer service experience.

EMC's comprehensive portfolio of support services is designed to optimize and protect your IT investment. Whether you want to upgrade your warranty coverage or customize your support, EMC Customer Service offers experienced technicians, flexible service level options, and multiple support channels to maximize the value of your Modern Customer Service Experience.

  • ProSupport One for Data Center
    Learn how ProSupport One combines the best of both Dell and EMC data center support capabilities into a single service experience for enterprise customers.
  • Customer Service Options
    Learn about our portfolio of customer service options for your applications and information infrastructure.
  • Online Tools and Resources
    Use your support channel of choice to gain access to EMC's personalized, proactive, predictive service tools and capabilities to manage and optimize your EMC environment.
  • Personalized Support Services
    Boost your support experience with personalized support services such as the EMC Service Account Manager.
  • Services for Solutions
    Access a network of leading technology providers for comprehensive interoperability support.
  • Warranty and Maintenance Descriptions
    Download documentation on EMC product warranty and maintenance and postwarranty service offerings.

EMC CUSTOMER SERVICE MATCH

Answer 5 simple questions to receive tailored recommendations based on your needs and preferences.

What is your company’s annual revenue?

Select an option

Where do you primarily conduct
your IT operations?

Select an option

What is your predominant EMC Solution Type or Product Family?

Select an option

How would you characterize your IT production environment?

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How often do you use an external technology provider for service and support issues?

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Your Recommendations

View this short demo on integrated service tools for your products

View this short demo on our proactive remote support capability for your EMC products

Learn more about how the product-aligned Designated Support Engineer can help you and your staff in this one minute video

Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments

Connect with technical experts on relevant discussions via the EMC Community Network

Get help customizing your EMC products to better suit your environment with Developer Support

Download the Support App to review details on all service requests for your sites

Learn more about how the Technical Account Manager can help you and your staff in this one minute video

Learn more about how the proactive Service Account Manager can help you and your staff in this one minute video

Join a Support Community today to actively engage with more than 300,000 members
Make the most of EMC’s Online Support site, your destination for product support anytime, anywhere
Connect with technical experts on relevant discussions via the EMC Community Network
Learn how EMC Health Check Services optimize the performance, reliability, and availability of your physical and virtual environments
Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments
Consider Premium Support if you don’t have it already. Premium is mission critical support for fastest resolution
View this short demo on our proactive remote support capability for your EMC products
Download the Support App to review details on all service requests for your sites
Get help customizing your EMC products to better suit your environment with Developer Support

How We Determined Your Results

Out of a total of 48 of possible combinations, your results are based on the following selections:

  • Annual Revenue:
  • IT operations based in:
  • EMC solution type/product family:
  • IT production environment:
  • Use of external service provider:

DID YOU KNOW?

EMC opened a brand new customer service center in Draper, Utah in 2012, offering support in local languages and time zones throughout all of the Americas. Live Chat is available in English, Latin American Spanish, and Brazilian Portuguese.

DID YOU KNOW?

Live Chat is available in English, French, German, Italian, Portuguese, and Spanish for our customers in Europe, the Middle East, and Africa. Customer service centers are located in Ireland, the United Kingdom, and Egypt.

DID YOU KNOW?

Live Chat is available in English, Korean, Japanese, and Chinese for our customers in the Asia Pacific region. Customer service centers are located in Bangalore, India and Tokyo, Japan and multiple locations in Australia and China.