Offerings and Capabilities

The enterprise landscape is changing rapidly, and the pressure to introduce new technologies into your organization while efficiently maintaining existing servers, storage and networking has never been greater. Big Data, virtualization, application modernization, modular infrastructure and cloud computing can result in substantial benefits, but they require an even higher level of expertise. A complex environment means complex processes – and more potential problems. The more you depend on technology, the more important it is to have the right support.

  • ProSupport Enterprise Suite
    The ProSupport Enterprise Suite is designed to help you get the most out of your investment with the support technologies and expertise Dell EMC is known for across the globe.
  • Online Tools and Resources
    Use your support channel of choice to gain access to Dell EMC's personalized, proactive, predictive service tools and capabilities to manage and optimize your Dell EMC environment.
  • Personalized Support Services
    Boost your support experience with personalized support services such as the Dell EMC Service Account Manager.
  • Warranty and Maintenance Descriptions
    Download documentation on Dell EMC product warranty and maintenance and post warranty service offerings.

EMC CUSTOMER SERVICE MATCH

Answer 5 simple questions to receive tailored recommendations based on your needs and preferences.

What is your predominant EMC Solution Type or Product Family?

How would you characterize your IT production environment?

How often do you use an external technology provider for service and support issues?

Your Recommendations

View this short demo on integrated service tools for your products

View this short demo on our proactive remote support capability for your EMC products

Learn more about how the product-aligned Designated Support Engineer can help you and your staff in this one minute video

Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments

Connect with technical experts on relevant discussions via the EMC Community Network

Get help customizing your EMC products to better suit your environment with Developer Support

Download the Support App to review details on all service requests for your sites

Learn more about how the Technical Account Manager can help you and your staff in this one minute video

Learn more about how the proactive Service Account Manager can help you and your staff in this one minute video

How We Determined Your Results

Out of a total of 48 of possible combinations, your results are based on the following selections:

  • Annual Revenue:
  • IT operations based in:
  • EMC solution type/product family:
  • IT production environment:
  • Use of external service provider:

DID YOU KNOW?

EMC opened a brand new customer service center in Draper, Utah in 2012, offering support in local languages and time zones throughout all of the Americas. Live Chat is available in English, Latin American Spanish, and Brazilian Portuguese.

DID YOU KNOW?

Live Chat is available in English, French, German, Italian, Portuguese, and Spanish for our customers in Europe, the Middle East, and Africa. Customer service centers are located in Ireland, the United Kingdom, and Egypt.

DID YOU KNOW?

Live Chat is available in English, Korean, Japanese, and Chinese for our customers in the Asia Pacific region. Customer service centers are located in Bangalore, India and Tokyo, Japan and multiple locations in Australia and China.