Customer Stories

EMC, Culture of Service Excellence

Watch EMC customers discuss EMC’s commitment to customer service excellence including world-class capabilities, innovative tools, and a customer-centric service culture.
  • IT Group SA: Global distribution and IT solutions business relies on Dell EMC Support

    Amadeus relies on premium Dell EMC Support to keep its infrastructure and operations running smoothly.
  • MyService360: The Customer Experience

    Customers from Open Line, B.V., BT Espana and IKB Data GmbH discuss what makes MyService360 such a valuable customer service tool.
  • Andalusian Public Health System

    Public Institution that Provides Training, Consultancy, and Research Services for the Healthcare Sector on EMC Customer Service
  • BT Espana

    Dell EMC provides quality service and support for cloud initiative.
  • Commonwealth of Kentucky

    EMC Customer Service supports a high profile storage environment for the Commonwealth of Kentucky. EMC's proactive approach to both planning for the future and problem solving works well for the customer.
  • Financial Services Company

    EMC Customer Services Exceeds Expectations
  • First National Technology Solutions

    Managed Services Provider First Nation Technology Solutions relies on trusted partnership with EMC Customer Service to support clients.
  • IKB Data GMBH

    IKB Data GMBH relies on its long-standing relationship with Dell EMC and Customer Service to remain one of Germany's leading providers of IT infrastructure and data security services.
  • KDDI Corporation

    KDDI Corporation is continuously improving the quality of IaaS solutions for its 40 million customers by incorporating the latest technologies with EMC hardware and software solutions, as well as a range of customer support options.
  • KPIT Technologies

    KPIT IT relies on EMC technology and EMC Global Services to help drive its modern data center, align digital solutions to business needs and maximize the company's competitive edge.
  • Open Line, B.V.

    Open Line B.V. relies exclusively on EMC's storage and backup technology to deliver managed services and custom cloud solutions and services to its customers.
  • Orange Business Services

    EMC Customer Service delivers rapid, proactive support.
  • SFR

    SFR, the second largest telecommunications operator in France, ensures 99+ % cloud platform availability for its customers by utilizing EMC's services including the new MyService360.
  • Travel Sky

    EMC Customer Service has positive impact on TravelSky operations
  • University Healthcare System

    EMC Customer Service goes above and beyond to help a university healthcare system deliver uptime and performance necessary for the environment.
  • Wentworth-Douglass Hospital

    Proactive, empowering Customer Service and flexible, quality EMC Education Services training enables large community hospital to deliver critical data availability and uptime.
  • Gail India

    EMC Customer Service - a true partner in business success.


Answer 5 simple questions to receive tailored recommendations based on your needs and preferences.

What is your predominant EMC Solution Type or Product Family?

How would you characterize your IT production environment?

How often do you use an external technology provider for service and support issues?

Your Recommendations

View this short demo on integrated service tools for your products

View this short demo on our proactive remote support capability for your EMC products

Learn more about how the product-aligned Designated Support Engineer can help you and your staff in this one minute video

Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments

Connect with technical experts on relevant discussions via the EMC Community Network

Get help customizing your EMC products to better suit your environment with Developer Support

Download the Support App to review details on all service requests for your sites

Learn more about how the Technical Account Manager can help you and your staff in this one minute video

Learn more about how the proactive Service Account Manager can help you and your staff in this one minute video

How We Determined Your Results

Out of a total of 48 of possible combinations, your results are based on the following selections:

  • Annual Revenue:
  • IT operations based in:
  • EMC solution type/product family:
  • IT production environment:
  • Use of external service provider:


EMC opened a brand new customer service center in Draper, Utah in 2012, offering support in local languages and time zones throughout all of the Americas. Live Chat is available in English, Latin American Spanish, and Brazilian Portuguese.


Live Chat is available in English, French, German, Italian, Portuguese, and Spanish for our customers in Europe, the Middle East, and Africa. Customer service centers are located in Ireland, the United Kingdom, and Egypt.


Live Chat is available in English, Korean, Japanese, and Chinese for our customers in the Asia Pacific region. Customer service centers are located in Bangalore, India and Tokyo, Japan and multiple locations in Australia and China.