Customer Stories

EMC, Culture of Service Excellence

Watch EMC customers discuss EMC’s commitment to customer service excellence including world-class capabilities, innovative tools, and a customer-centric service culture.
  • Andalusian Public Health System

    Public Institution that Provides Training, Consultancy, and Research Services for the Healthcare Sector on EMC Customer Service
  • Appalachian Regional Healthcare

    Dependable Support Helps Lean IT Team Enable Integrated Rural Care
  • BT Espana

    Dell EMC provides quality service and support for cloud initiative.
  • Commonwealth of Kentucky

    EMC Customer Service supports a high profile storage environment for the Commonwealth of Kentucky. EMC's proactive approach to both planning for the future and problem solving works well for the customer.
  • Financial Services Company

    EMC Customer Services Exceeds Expectations
  • Firmenich

    International Fragrance and Flavor firm Supports Global Initiatives with EMC VMAX Virtual Data Center System, Services, and Support
  • First National Technology Solutions

    Managed Services Provider First Nation Technology Solutions relies on trusted partnership with EMC Customer Service to support clients.
  • Forcht Group

    EMC Customer Service supports complex business environment spanning multiple industries and regulatory requirements through proactive identification of issues, rapid resolution of problems, and easy to use support channels.
  • Karlsruhe Institute of Technology

    EMC VMAX and VMware Enable Increased Efficiency and Better Customer Service at a Leading University and Research Institute
  • KDDI Corporation

    KDDI Corporation is continuously improving the quality of IaaS solutions for its 40 million customers by incorporating the latest technologies with EMC hardware and software solutions, as well as a range of customer support options.
  • Kindred Healthcare

    Senior SAN Engineer Michael Bliss discusses how EMC Education Services training combined with proactive customer service provides the foundation for maintaining smooth operations in an industry the has zero tolerance for down time.
  • KPIT Technologies

    KPIT IT relies on EMC technology and EMC Global Services to help drive its modern data center, align digital solutions to business needs and maximize the company's competitive edge.
  • Maine Medical Center

    EMC Online Support Tools and Proactive Support Helps Hospital Storage Team Keep Pace with Exploding Data Demands
  • Moen

    Bath and Kitchen Product Manufacturer on EMC Customer Service
  • Omega Financial, Inc.

    Always on with EMC Customer Services
  • Open Line, B.V.

    Open Line B.V. relies exclusively on EMC's storage and backup technology to deliver managed services and custom cloud solutions and services to its customers.
  • Orange Business Services

    EMC Customer Service delivers rapid, proactive support.
  • Roche

    Support on a Global Scale
  • SIA Group

    EMC Customer Service Delivers Competitive Edge
  • SFR

    SFR, the second largest telecommunications operator in France, ensures 99+ % cloud platform availability for its customers by utilizing EMC's services including the new MyService360.
  • Travel Sky

    EMC Customer Service has positive impact on TravelSky operations
  • University Healthcare System

    EMC Customer Service goes above and beyond to help a university healthcare system deliver uptime and performance necessary for the environment.
  • WE Energies

    Energy Utility Consolidates and Simplifies IT Operations with EMC Solutions and Services
  • Wentworth-Douglass Hospital

    Proactive, empowering Customer Service and flexible, quality EMC Education Services training enables large community hospital to deliver critical data availability and uptime.
  • Gail India

    EMC Customer Service - a true partner in business success.


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What is your predominant EMC Solution Type or Product Family?

How would you characterize your IT production environment?

How often do you use an external technology provider for service and support issues?

Your Recommendations

View this short demo on integrated service tools for your products

View this short demo on our proactive remote support capability for your EMC products

Learn more about how the product-aligned Designated Support Engineer can help you and your staff in this one minute video

Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments

Connect with technical experts on relevant discussions via the EMC Community Network

Get help customizing your EMC products to better suit your environment with Developer Support

Download the Support App to review details on all service requests for your sites

Learn more about how the Technical Account Manager can help you and your staff in this one minute video

Learn more about how the proactive Service Account Manager can help you and your staff in this one minute video

How We Determined Your Results

Out of a total of 48 of possible combinations, your results are based on the following selections:

  • Annual Revenue:
  • IT operations based in:
  • EMC solution type/product family:
  • IT production environment:
  • Use of external service provider:


EMC opened a brand new customer service center in Draper, Utah in 2012, offering support in local languages and time zones throughout all of the Americas. Live Chat is available in English, Latin American Spanish, and Brazilian Portuguese.


Live Chat is available in English, French, German, Italian, Portuguese, and Spanish for our customers in Europe, the Middle East, and Africa. Customer service centers are located in Ireland, the United Kingdom, and Egypt.


Live Chat is available in English, Korean, Japanese, and Chinese for our customers in the Asia Pacific region. Customer service centers are located in Bangalore, India and Tokyo, Japan and multiple locations in Australia and China.