EMC Residency Services Professional
Stone was assigned to assist an EMC team with a SAN migration between two customer data centers following their merger. When that project ended, Stone remained at the customer site as the SAN administrator, fulfilling the customer’s daily provisioning and other requests, including backup and troubleshooting.
“I look out for the customer’s interest,” Stone says. “They feel very strongly about EMC’s presence here and are very pleased with their environment. Accomplishing these day-to-day tasks on the customer site adds to the customer’s overall satisfaction and creates a win-win situation for the customer and for EMC.”
Sometimes Stone is asked to perform a task such as backup that involves a competitor’s product. He views this challenge as an opportunity to learn something extra and add to the benefit he can deliver to the customer and to EMC.
Stone joined the Residency Practice after almost 10 years with EMC as an implementation consultant assigned to migration projects. He wanted new challenges and the ability to learn new products and operational processes—and apply his new skills at each successive customer site.
Why Stone likes working at EMC
“I feel like I’ve advanced very much in my first year as a resident,” says Stone. “I appreciate this job because you can really sit down and learn new things because you touch the technology every single day. You gain knowledge about new processes and can think through how you can do the job better."
“I’ve developed methods for doing case searches and have built a network of colleagues I can call for support," adds Stone. "I’ve also learned to be aggressive when trying to resolve a problem—not just sit around and wait.”
Do you want to work in the Residency Practice?
Stone believes it’s important to have at least an undergraduate degree in computer science, a background in an operating system and a SAN environment, and to have SAN administrator experience. Knowledge of EMC product is also important.
“EMC will give you new materials to help you quickly understand and learn new products. This information would be difficult to learn if you don’t have some kind of computer science background,” he explains."You also need to be able to blend in and truly feel a part of your customer’s IT team, and get involved any time they are working on something," adds Stone.