EMC Residency Services Professional
Brian applies his expertise in EMC software products and Windows environments to help customers both manage and improve their day-to-day operations. He also uses his scripting knowledge to help customers automate many of the monotonous, repetitive actions required every day by applying automation through scripts.
Brian typically works at a customer site as a member of their operations team from 30 days to six months. When needed, he also supports EMC’s technology implementation staff, installing EMC software at customers’ sites over a period of three to four days at each site.
“When the customer has a specific need, they turn to the EMC Residency program. They, in turn, turn to me to go onsite and apply my skills. This creates a temporary solution that can possibly lead to a permanent solution once created,” Brian explains.
Brian also helps customers better understand how the solutions they have purchased work in their environment. Sometimes he is able to advise sales of a customer need and a possible solution that he has observed while working in the customer’s environment.
As an EMC employee working on a customer team, Brian has to take charge of setting expectations and defining his role. “Often the customer doesn’t tell me what they expect of me,” says Brian. “I can’t make an assumption. That means that as soon as I come into the customer I need to get them to tell me exactly what my role is and what they want me to do in their environment.”
Why Brian likes working at EMC
“I don’t like a dull day—and I always like a challenge. Going to new environments frequently is always a new challenge,” Brian says. “I love learning new things, having new experiences, being able to accomplish them, and then capitalize on them. I like becoming an expert in a new field and having the customer come back to my manager at EMC to say that I have done a good job. Being a resident provides plenty of opportunities to grow on the job.”
Do you want to work in the Residency Practice?
To become a resident you need to have at least one area of expertise to begin with, says Brian. “You also need to be a self-starter and a self-leader because you don’t have a manager onsite who tells you what your job is. You need to convey a sense of confidence to the customer even if you don’t know an answer, and you need to be able to find answers when you need them. You aren’t expected to know everything when you come into a job—you learn as you go.”