CTO’s Corner

John Roese is Chief Technology Officer and Executive Vice President of Cross Product Operation at Dell EMC. He leads the Corporate Office of Technology, which is responsible for defining the company's information technology vision and strategy. Get John’s point of view on industry topics.


Converged Infrastructure

The next generation of CI is emerging: nonlinear scale, optimized software defined IT Services.


Cloud Technology

At Dell EMC we are shifting our focus up the stack to building new applications to solve business problems.


Cloud Impact by IoT

IoT solutions will radically change Cloud IT architecture. When IoT goes big, what effect will it have on today’s clouds?



Dell EMC CTO & EVP John Roese talks about the importance of building applications for multi-cloud infrastructure.


Value of Data

Data is one of your most valuable assets, but as an industry you do not have mature ways to value data. How is Dell EMC addressing this issue?



IT Infrastructures architectures are evolving quickly. RackHD is a new open source project created to enable automated infrastructure.



Dell EMC CTO & EVP John Roese discusses the evolution of the IT industry through the Internet of Things.



Dell EMC Global CTO, John Roese describes the transition to flash storage media as the beginning of the introduction of a series of new persistent data media.



Dell EMC Global CTO John Roese and Distinguished Engineer Dan Cobb discuss the evolution of storage media, server memory, and architectures.


Risks To IT Transformation

EMC Global CTO, John Roese shares his recommendations for enterprise IT to create the software development capacity your business needs to thrive in the Digital Economy.

Security Points of View

Dell EMC’s Kathleen Moriarty and current Security Area Director for the IETF discusses the current state of security issues the industry is trying to solve in this three-part series.

Encryption Everywhere: Part One

Encryption Everywhere: Part Two

Encryption Everywhere: Part Three


Answer 5 simple questions to receive tailored recommendations based on your needs and preferences.

What is your predominant EMC Solution Type or Product Family?

How would you characterize your IT production environment?

How often do you use an external technology provider for service and support issues?

Your Recommendations

View this short demo on integrated service tools for your products

View this short demo on our proactive remote support capability for your EMC products

Learn more about how the product-aligned Designated Support Engineer can help you and your staff in this one minute video

Consider Enhanced Support if you do not require mission critical support. Enhanced is 24x7 support for production environments

Connect with technical experts on relevant discussions via the EMC Community Network

Get help customizing your EMC products to better suit your environment with Developer Support

Download the Support App to review details on all service requests for your sites

Learn more about how the Technical Account Manager can help you and your staff in this one minute video

Learn more about how the proactive Service Account Manager can help you and your staff in this one minute video

How We Determined Your Results

Out of a total of 48 of possible combinations, your results are based on the following selections:

  • Annual Revenue:
  • IT operations based in:
  • EMC solution type/product family:
  • IT production environment:
  • Use of external service provider:


EMC opened a brand new customer service center in Draper, Utah in 2012, offering support in local languages and time zones throughout all of the Americas. Live Chat is available in English, Latin American Spanish, and Brazilian Portuguese.


Live Chat is available in English, French, German, Italian, Portuguese, and Spanish for our customers in Europe, the Middle East, and Africa. Customer service centers are located in Ireland, the United Kingdom, and Egypt.


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