This compass is designed to guide you, the customer, to the appropriate RSA group ready to assist you with any inquiry you may have. If you need help along the way please email us at firstname.lastname@example.org
I have found a lost RSA SecurID token. What should I do?
Read our Found a Token statement.
How do I import RSA SecurID token seed records and password into my system?
Below are steps to import token records into the database of RSA SecurID Authentication Manager 6.1 or 7.1 with a password. If you use another version of RSA Authentication Manager or need more information, see the documentation that came with your product.
To import token records into RSA SecurID Authentication Manager 6.1 or 7.1:
Locate your Import Password label.
Insert the Token Records CD into the CD drive.
Open RSA Authentication Manager Host Mode. (For example, on Windows Server 2003, click Start > Programs > RSA Security > RSA Authentication Manager Host Mode.)
Click Tokens > Import Tokens.
Browse to the token record file, select it, and click Open. The XML File Password dialog box opens.
In the Password field, enter the password on the Import Password label. (The label shows the password twice, but do not enter it twice.) Do not enter spaces. Note that the characters do not display as you enter them. Click OK.
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