Watch a real-life EMC Technical Account Manager (TAM) in action to see how this type of resource focuses on a specific technical discipline within the EMC portfolio and serves as a proactive service and support contact. With robust technical knowledge and account management skills, TAMs can help you optimize your IT investments, minimize risk, and maximize uptime while freeing up your IT staff to focus on the most pressing business requirements. TAMs can even provide technical guidance during implementations, share best practices, and provide training recommendations to fill IT skill and knowledge gaps.