Press Release

LEGATO Helps Thomas Miller Reduce Email Storage Costs By 46%

Insurance Giant Ensures Risk Management and Attains Legislative Compliance With Storing of Email

MOUNTAIN VIEW,, Monday, March 1, 2004 - 
LEGATO Software, a division of EMC Corporation (NYSE: EMC) and the leader in open software for Information Management, today announced that Thomas Miller, a privately owned, UK-based group of companies which provide a full range of insurance and risk management services, has successfully reduced the cost of storing its electronic communications by 46% following the implementation of LEGATO EmailXtender. In addition, the company has also attained full and complete compliance with the current legislative environment.

As an organization dealing in insurance - one of the most tightly regulated markets in terms of compliance and data retention - management of information is a high priority for the Thomas Miller organization.

Its key priority was the establishment of a safe, efficient storage system for its electronic communications, especially email. A legal requirement to keep all email for seven years " even return receipts " also meant email management was becoming a serious challenge for the IT department.

Increasing mail volumes were proving costly and slowed email systems down significantly. Thomas Miller turned to LEGATO channel partner Integritis, a specialist messaging consultancy, for suggestions and after successful pilot projects LEGATO Software's EmailXtender solution was selected to automate its email management on its three pairs of Lotus Domino 5 HP/Compaq mail servers.

A team from LEGATO and Integritis examined Thomas Miller's storage resource and infrastructure, estimating the savings that could be made. Integritis also worked with Thomas Miller to define its policies on email archival and its retention strategies with a particular emphasis on legal compliance and corporate governance. Part of this process involved an initial pilot of the software, running tests across three mailboxes. This confirmed the amount of email that could be archived off and showed that 46% of Thomas Miller's storage costs could be saved through this process alone.

"We have some people with over 30,000 emails in their mailboxes," stated Richard Lewin, Desktop Services Manager at Thomas Miller. This highlights the scale of the organizations' email storage problem. "Whilst internal policies on email management and retention had been put in place, they had met with little success and we were frequently having to buy more disks just to cope with increasing mail volumes."

IT staff were also spending considerable amounts of time retrieving lost' emails, because the high number of emails in each mailbox meant staff couldn't always find the information they needed. The standard email archiving and search functions were simply not advanced enough to deal with such large mailboxes and ran incredibly slowly as a result.

Using EmailXtender, Thomas Miller now centralizes and automates the storage and retrieval of email, reducing management time and making it easier and faster to administer. Using EmailXtender, IT management set rules' that determine how, when and which emails are archived automatically by the system.

As a result, less email is kept in mailboxes on the mail server, reducing storage costs and backup times. All incoming and outgoing email is captured and indexed enabling very fast retrieval and search functions.

"The EmailXtender solution is very easy to use and delivers everything Thomas Miller requires in terms of archival, retrieval of archived files and auditing. It enables them to meet legal compliance, which is a key issue for a company dealing in insurance, but it can also manage the archival of instant messaging " something that Thomas Miller were very keen to have and saw as a significant benefit," said Denise Bryant, Sales Director at Integritis.

One reason for such a huge saving was the way EmailXtender manages attachments and enables access to archived files. Attachments are a major drain on storage resource because Domino stores messages with attachments sent to multiple users, more than once. Therefore if an email with an attachment was sent to three people within Thomas Miller, three copies of the message and attachment were stored. EmailXtender stores the message and attachment once and provides a link to the single mail to each of the three people.

Backup times have also been significantly reduced as a result and the savings on storage have also been impressive. However, Thomas Miller now got an email system in place that ensures it complies with legal requests or queries in the future, protecting its reputation, its value and its staff.

About Thomas Miller

Thomas Miller is best known for its management of mutual insurance companies in the international transport sector. It also manages a number of UK-based specialist insurance companies and has interests in a number of other companies servicing the same market place.

The company is the world leader in providing insurance solutions to the international shipping and transport industry. The insurance businesses that it manages provide insurance to many of the industry leaders, including the owners of 20% of the world's deep sea tonnage as well as most of the world's leading container operators, freight forwarders, container terminal operators, ships agents and ship brokers. The service provided is delivered through a network of offices located in all the major time zones.

About LEGATO Software

LEGATO Software, a division of EMC Corporation (NYSE: EMC), is a global provider of open, enterprise-class software solutions and services for Information Management - helping organizations simplify management and control of information, and enable business continuity and compliance at the lowest TCO. LEGATO's information protection, automated availability, and messaging and content management solutions are delivered through a worldwide network of strategic partnerships and alliances, as well as a direct sales force. LEGATO's headquarters are located at 2350 West El Camino Real, Mountain View, CA 94040; (650) 210-7000; fax: (650) 210-7032; Web site: www.legato.com
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