Press Release

Oracle and EMC Open Joint Service Center

Provides Shared Customers with Enhanced Support and Delivers Joint Service Solutions for Simpler Management

Hopkinton, Mass. and Redwood Shores,, Monday, September 30, 2002 - 

EMC Corporation and Oracle Corporation Corp. (NASDAQ:ORCL) today announced the opening of the Oracle and EMC Joint Service Center (JSC), delivering both deeper service support and quicker problem resolution for their shared customers. Staffed by service engineers from both companies, the Oracle and EMC JSC, located in Hopkinton, Massachusetts, simulates the many diverse networked storage environments customers are using today to support their Oracle-based applications.

The Oracle and EMC JSC will provide proactive and reactive support and services including advanced collaborative analysis and issue resolution worldwide for the two companies' 20,000+ mutual installations. The JSC will focus on helping customers simplify the complex operational issues surrounding management and maintenance of enterprise applications built on the Oracle database and EMC networked storage. Specific benefits of the Oracle and EMC JSC include:

  • Allows EMC and Oracle support engineers to duplicate and model customer environments, proactively identifying potential problem areas and eliminating them to prevent customer outages and service level degradation
  • Provides a dedicated environment for EMC and Oracle to develop best practices, solution sets and methodologies to help customers simplify the design, implementation and management of complex networked storage and database infrastructures

The establishment of the Oracle and EMC JSC is part of the two companies' long-term strategy to provide industry-leading levels of support through extensive collaboration.

EMC Senior Vice President of Global Services, Joseph Walton, stated, "This is truly a one plus one equals three solution. With the JSC, when a customer logs a service call to either EMC or Oracle, that customer is leveraging the expertise of engineers from both companies who are entirely focused on supporting EMC and Oracle integrated product solutions. EMC and Oracle engineers work together to resolve customer issues and develop enhanced solutions for integration into both companies' product development cycles."

"The Oracle and EMC Joint Service Center not only allows us to provide enhanced reactive service & support for our customers, it establishes an environment for close collaboration in developing and delivering proactive support solutions that enable us to jointly service our customers even better," commented Juan Jones, vice president, System Platforms Division at Oracle. "Today's opening of the JSC is the latest step in a longstanding partnership built on maximizing customer value for EMC and Oracle solutions, as well as furthering our commitment to providing the best product service to our customers."

Aristotle Balogh, Vice President of Engineering at Verisign, Inc. added, "As a customer of both Oracle and EMC, VeriSign will realize benefits from the Joint Service Center. We expect enhanced customer service and deepened product integration from the collaboration which will support our digital trust services and further differentiate our infrastructure from those of our competitors."

EMC & Oracle

EMC and Oracle have over 20,000 mutual installations, providing solutions for 90 of the Fortune 100 businesses. The two companies have worked together since 1995, most recently announcing an integrated software solution with Oracle Checksum and EMC DoubleChecksum as part of the H.A.R.D. Inititative, which protects EMC and Oracle customers from data corruption. EMC and Oracle, along with Cisco, continue to drive the widely regarded ECOstructure Initiative, providing the entire IT industry with blueprints for deploying high availability ebusiness infrastructures. Oracle was one of the first companies to integrate EMC's WideSky middleware into its product development. EMC has had engineering and business development resources on site at Oracle for over five years, and both companies utilize each other's technologies in their own businesses.

About EMC

EMC Corporation (NYSE: EMC) is the world leader in information storage systems, software, networks and services, providing the information infrastructure for a connected world. Information about EMC's products and services can be found at

About Oracle

Oracle is the world's largest enterprise software company. For more information about Oracle visit our website at


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