Press Release

EMC Celebrates Customers As Part Of “Customer Experience Day”

HOPKINTON, MASS , October 6, 2015 - 

As part of EMC's company-wide commitment to consistently exceed customer and partner expectations, EMC is hosting its second annual Total Customer Experience (TCE) Global Celebration to bring together customers, partners and employees. Customer Experience Day (CX Day), established by the Customer Experience Professionals Association, is a global event celebrated by diverse companies and recognized by the United States Congress.

EMC's celebration will include a live virtual event as well as 20+ onsite events at EMC offices around the world featuring industry and celebrity guest speakers, customer presentations, executive engagement and interactive analytics demos.

Digital Transformation and Total Customer Experience

There is a growing global community of digital citizens who are always connected an d engaged online – an information generation – driving businesses to transform digitally in order to compete. Consider that 89% of Fortune 500 companies from 1955 don't exist today. A recent survey of 3,600 Director to C-Suite executives found that leaders believe data-driven, digital business attributes are essential to meet the high expectations of today's digital customers in order to survive the next decade . As EMC customers embark on their digital transformation, the importance of the customer experience is at an all time high.

The digital transformation is affecting businesses from every industry. Beachbody, the Santa Monica-based leading creator of fitness, nutrition and weight loss solutions like P90X ®,   INSANITY ®,   21 Day Fix® and Shakeology® as well as its new streaming service, Beachbody On Demand, is collaborating with EMC on this transformation. Today, Beachbody's Founder and CEO, Carl Daikeler and Chief Digital Officer, Bill Bradford will speak at EMC's TCE Global Celebration in Santa Clara to share how they have adapted to their customers' digital needs and the company's partnership with EMC.

“The partnership with EMC in bringing Beachbody On Demand as an employee benefit is a significant milestone for the company, providing our premium fitness content into the workplace on our new digital platform that is accessible to anyone with an Internet connection. It is our core mission to help achieve their goals to live healthy, fulfilling lives, and this partnership extends that mission into the workplace,” said Bill Bradford, Chief Digital Officer of Beachbody.

EMC Quotes

David Goulden, CEO, EMC Information Infrastructure
“Today's celebration recognizes our appreciation for customers and partners, and our commitment to being their trusted partner as they embark on their digital transformation.”

Carolyn Muise, Vice President, Total Customer Experience
“We strive every day to better serve our customers, so that they can enable their customers along the digital transformation. We do this through a world-class Total Customer Experience program to listen, understand, respond to and invest in continuous improvements in solutions and services that matter most to our customers. Today we are celebrating our commitment to the total customer experience.”

Connect and Engage

  • Join EMC's virtual celebration from 3:00 – 4:00 PM ET featuring industry, customer, celebrity and executive speakers
  • Learn about EMC's Total Customer Experience and Partner Program
  • Explore how EMC leverages data and customer feedback to improve the experience
  • Read why EMC leaders are committed to the customer experience
  • Read about what TCE means to VCE and customers
  • Engage in CX Day conversations using #CXDay and #EMC
  • Follow EMC on Twitter ( @EMCCorp & @EMC_News), LinkedIn and Facebook

About EMC

EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is  cloud computing.  Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.

Press Contacts

Katryn McGaughey
(508) 293-7717
katryn.mcgaughey@emc.com

EMC is a registered trademark of EMC Corporation in the United States and/or other countries. All other trademarks used are the property of their respective owners.

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