Press Release

EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra

Further Solidifies EMC’s “Closed-Loop Service Orchestration” Strategy

HOPKINTON, Mass., March 10, 2008 - 

EMC Corporation (NYSE: EMC), the world leader in information infrastructure solutions, today announced that it has acquired privately-held Infra Corporation Pty Limited – a market-leading provider of IT Service Management (ITSM) software.  This acquisition further solidifies EMC’s “Closed Loop Service Orchestration” strategy, designed to automate data center operations and return visibility and control to IT management.  The acquisition is not expected to have a material impact on revenues or EPS for 2008. 

Infra provides a Web-based, ITIL (IT Infrastructure Library)-verified solution that automates IT Service Management processes in enterprise organizations.  Infra’s service desk, with its ability to manage the full lifecycle of IT services, complements EMC’s automated discovery, rich analytics, native dependency mapping and model-based approach – better enabling customers to manage service delivery end-to-end.

“With the introduction of virtualization and web-based technologies, our customers are looking for a dynamic IT service environment that can keep pace with this rapid rate of change and growing complexity,”  said Chris Gahagan, EMC’s Senior Vice President, Resource Management Software.  “The combination of Infra’s service management and EMC’s existing infrastructure management capabilities delivers practical and innovative solutions for today’s IT service delivery challenges.”

Infra’s infraEnterprise is a 100 percent Web-based solution for automating IT Service Management processes on a local or global scale across the enterprise.  The infraEnterprise solution includes a Service Desk with Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been verified to an enhanced level of ITIL compatibility by Pink Elephant™.   All processes are fully integrated into the single infraEnterprise service management solution, ensuring seamless workflow between processes. 

“Today’s business CIO’s are increasingly required to justify technology expenditures by demonstrating benefits to the overall business rather than just keeping up with the latest technology.  Since 1991, infraEnterprise has built a growing reputation as a market leading solution that provides this necessary visibility into core business services,” said Andy Wade, Managing Director of Infra.  “Our acquisition by EMC makes perfect sense, as it allows us to take this vision one step further - providing the financial and technology resources of a proven leader in information management to further cement our market leadership.”

Infra will report into EMC’s Resource Management Software business unit, providing IT Service Management solutions that allow customers to automate their data center operations. The infraEnterprise team will continue to be led by Andy Wade, who will report directly to Chris Gahagan.

About EMC

EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at

Infra Corporation Pty Limited is the international developer of infraEnterprise, a 100 percent Web solution that automates IT Service Management processes. infraEnterprise supports industry best practice methodology such as ITIL and KCS (Knowledge-Centered Support) and delivers the best upfront and ongoing value for comparative depth of functionality.  Established in 1991, Infra has regional head offices in the UK, North America and Australia and a worldwide network of partners and distributors.  For more information on our products and services visit

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This release contains "forward-looking statements" as defined under the Federal Securities Laws. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in information technology spending; (iii) risks associated with acquisitions and investments, including the challenges and costs of integration, restructuring and achieving anticipated synergies; (iv) competitive factors, including but not limited to pricing pressures and new product introductions; (v) the relative and varying rates of product price and component cost declines and the volume and mixture of product and services revenues; (vi) component and product quality and availability; (vii) the transition to new products, the uncertainty of customer acceptance of new product offerings and rapid technological and market change; (viii) insufficient, excess or obsolete inventory; (ix) war or acts of terrorism; (x) the ability to attract and retain highly qualified employees; (xi) fluctuating currency exchange rates; and (xii) other one-time events and other important factors disclosed previously and from time to time in EMC's filings with the U.S. Securities and Exchange Commission. EMC disclaims any obligation to update any such forward-looking statements after the date of this release.