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Service Account Manager

An EMC Service Account Manager (SAM) is your personalized EMC support expert who is focused on your account, driving proactive and preventive support of your EMC infrastructure—as well as managing day-to-day service and support activities. Your SAM is skilled on EMC and industry best practices, and combines that expertise with in-depth knowledge of your environment to offer forward-looking recommendations that keep your infrastructure supporting your business objectives.

Your SAM provides:

  • A central point of contact — Manages all customer service activities either onsite or remotely from an EMC facility.
  • Proactive support — Identifies service trends and potential issues, and recommends improvements, including interoperability and software patches.
  • Informed planning and forward-looking recommendations — Develops personalized support recommendations based on your specific business requirements.
  • Centralized service management — Coordinates service activities and ensures your issues receive immediate attention and rapid escalation.
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