RSA Customer Support
Maximize the Long-Term Value of Your Security Solution
RSA’s world-class global support organization can enhance your security solution with a comprehensive support plan that provides important security alerts, valuable upgrades, and access to expert advice. RSA provides the resources you need to quickly and proactively resolve product-related issues and questions to ensure business continuity. Our goal is to connect customers to a Technical Support Engineer (TSE) as quickly as possible for calls at all severity levels.
Technical support is also available 24 hours a day via RSA SecurCare Online, our state-of-the-art e-support system. This secure system affords you access to the same robust knowledge base as the RSA Technical Support team, ensuring that you can gain high-quality, practical solutions to real-world problems quickly and easily.
Support Destinations
RSA Customer Compass
Navigate through the groups ready to support your success with RSA.
RSA SecurCare Online
Download free patches and security fixes, dramatically reducing the time and cost of maintaining your security solution for maximum protection.
RSA Xchange Resource Center
Use our collaborative communication platform to ask questions, listen to podcasts, read tips and best practices, or respond to blogs.
RSA Archer Support
Receive timely, accurate information and assistance on the RSA Archer eGRC Suite from experienced RSA Archer Support Engineers.
About RSA Customer Support
Customer Support Strategy
Learn about our approach to providing world-class telephone support services.
Product Versions Life Cycle
Find out which RSA products have reached the end of primary support (EOPS), a minimum of 36 months following the date of the product's General Availability (GA).
Support Plans and Options
Gain the coverage you need to help mitigate risk and maximize the long-term value of your security solution through RSA support programs.
Warranty and Replacement Parts
Get information for RSA warranty and replacement parts.
How to
Contact Support
Find out customer support center locations, hours of operation, and phone numbers.
Find Your Serial Number
Discover how to find RSA product serial numbers.
Request a Software Upgrade
Learn which upgrades are available free of charge for products covered by an active support contract.
Resources
Customer Guide to RSA Technical Support
Understand and maximize the benefits of your RSA Customer Support and maintenance agreement.
Personalized Support
Establish a relationship with RSA that encompasses initial product integration to ongoing implementation.
RSA Maintenance Agreement
Learn the details of the maintenance agreement for RSA products.
SecurID Token Disposal Statement
Read how to safely use and dispose of RSA SecurID tokens.
