Designated Support Engineer
An EMC Designated Support Engineer (DSE) is your central point of contact who provides scheduled technical support reviews, priority case handling, and issue escalation for a specified product. Your DSE can be located onsite or can provide this service remotely from an EMC Support center and provides focused support to your account. Consider this higher level of support for any software or hardware product that is critical to your ability to conduct business.
Your DSE delivers:
- Fast issue resolution —Benefit from a single, direct point of contact who is familiar with your environment.
- Increased productivity —Get a high level of knowledge transfer to your IT staff.
- Customized support —Leverage informed strategic planning and recommendations based on your specific business requirements.
- Coordinated training efforts —Enable better coordination of all training efforts with monthly reports related to all activities involving technical issues.