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Support Services

Online Support

Gain access to a suite of tools and content that enables you to quickly resolve technical questions and issues related to EMC products. Registering for EMC Online Support connects you to EMC technical support professionals and repositories of knowledge and expertise online, 24x7. From submitting a service request to engaging with other EMC users in the Support Community Forums, EMC Online Support can help you quickly and proactively solve your issues, answer questions, and stay informed.

Key EMC Online Support tools and features include:

Search – Best-of-breed search functionality delivers the most relevant results faster

Support by Product – A single destination for all support information on a specific product

Community – Integrated access to the EMC Support Community Forums, where you can collaborate with EMC customers, partners, and technical experts to solve technical issues

Downloads – Manage your software products and entitlements

Service Center – Your central location for managing support activities including product registration, licenses, service requests, and Live Chat

Live Chat – Fast access to technical support professionals for all support questions and severity levels

Additional Product and Support Tools – Simplify common support tasks and take advantage of the ease of use and serviceability of your EMC products

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Need help immediately? EMC Sales Specialists are standing by to answer your questions real time.
Use Live Chat for fast, direct access to EMC Customer Service Professionals to resolve your support questions.
Explore and compare EMC products in the EMC Store, and get a price quote from EMC or an EMC partner.
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Want to talk? Call us to speak with an EMC Sales Specialist live.