Personalized Support

Personalized support offerings allow you to tailor your EMC support to meet your needs. With our advanced support offerings, you benefit from increased support for a particular product, coordinated service events, and streamlined problem resolution. Many of the support services listed below provide you with a single point of contact who is familiar with your environment will help you reach your business objectives.

EMC personalized support offerings include:

Customer Support Engineer

Receive a dedicated skilled customer engineer to support and maintain your EMC infrastructure.

Designated Support Engineer

Benefit from the expertise of a senior technical engineer, skilled on a particular EMC product.

Developer Support

Get support for your efforts to customize EMC products to better suit your environment.

Extended Support

Continue support for select EMC products that have reached end-of-service-life.

Secure Select Support

Address high security requirements with support delivered by U.S. citizens based on U.S. soil.

Software Upgrade Service

Access a team of upgrade experts to save time and minimize internal resource constraints associated with software upgrades.

Strategic Account Manager

Get a central point of contact for the service and support of your EMC infrastructure including customized reporting, proactive support, and account management.

Technical Account Manager

Gain a technically focused support manager to streamline your daily operational procedures and coordinate service management issues.