ITIL Support
Automate incident, problem, configuration, change management processes, and CMDB population and federation.
EMC ITIL Support solutions improve the efficiency and effectiveness of your IT process improvement initiatives based on the ITIL library. With EMC ITIL Support solutions, you leverage the power of automation to immediately improve problem, incident, configuration, and change management processes, and increase the effectiveness of the service desk function. You also can automatically federate critical configuration-item (CI) data, including application and infrastructure dependencies, to your configuration management database (CMDB).
Key Benefits
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Problem management — Resolve problems faster by automatically pinpointing the root-cause of performance-related issues.
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Incident management — Restore affected IT services faster by automatically pinpointing the root-cause of availability-related issues.
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Change management — Automate discovery, monitoring, provisioning, and validation of application and infrastructure changes, and model changes proactively.
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Configuration management — Discover, model, monitor, track, and validate configuration-related changes to applications and the information infrastructure.
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CMDB federation — Send trusted, automatically discovered configuration and dependency data, including changes, directly to your CMDB.
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Service desk — Improve efficiency by automatically creating trouble tickets for the root causes of incidents and problems.
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