Client Engagement provides a secure, centralized, web-based workspace that enables global collaboration across multiple enterprises. EMC and partners offer Client Engagement solutions that enable you to track milestones and resolve issues, give clients visibility into processes from project launch to completion, and track key metrics across multiple projects. The result: you increase throughput of delivery teams, exceed client expectations, and drive new engagement opportunities.
Global collaboration — Supply a secure collaborative workspace with integrated project and process capabilities—to unite geographically dispersed teams while fostering centralized management.
Balance between flexibility and best practices — Ensure that client teams offer a consistent, repeatable client service experience while giving project leads the flexibility they require.
Client visibility — Furnish clients with greater visibility throughout each engagement while maintaining secure, private work-in-process areas for project teams.
Client service delivery — Provide clients with a high-touch service experience - tracking key milestones and issue resolution, and obtaining client approvals.
- Documentum eRoom - Enable distributed teams to work together more efficiently to optimize business processes and streamline decision-making.