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Operations and ITIL
Operations and ITIL
Overview

EMC Consulting can help you optimize data center operations based on industry frameworks such as the IT Infrastructure Library (ITIL). EMC has helped hundreds of enterprises around the world solve their operational challenges. We address all aspects of data center operations.

Let us help you:

  • Create catalogs of tiered IT services.
  • Design more efficient operational processes.
  • Develop more effective IT organizations.
  • Charge the business for IT services consumed.
  • Classify data to leverage the tiers of service in your service catalog.
  • Report metrics to management.
Insights
Descriptive Info
Success Stories

EMC Consulting helps IT organizations evolve from focusing exclusively on technology to providing services through the development of service catalogs. We help you understand the cost-benefit tradeoffs for service levels across your infrastructure, including performance and availability, operational recovery, archiving, disaster recovery, and information security. 

Our expert consultants have extensive experience in analyzing business requirements, creating technical architectures, and developing business cases for tiered information infrastructures. EMC Education Services also offers an ITIL learning path that leads to ITIL certification.

Top Issues
Show Descriptions | Hide Descriptions
  • Transforming Data Center Infrastructure
    Prepare for cloud computing by transforming your data center into an agile, service-based infrastructure through virtualization.
  • Optimizing Infrastructure
    Optimize your data center and virtual infrastructure across the enterprise to generate economies of scale and achieve better infrastructure management.
What We Offer
Show Descriptions | Hide Descriptions
  • IT Service Management Consulting
    Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle.
Descriptive Info
Success Stories

EMC Consulting has extensive experience helping organizations optimize their IT operations based on industry best practices. We provide efficient, repeatable, and cost-effective processes for data center management, including such critical operations as incident management, capacity management, and change management.

Our experienced consultants can:

  • Design and document operational processes and develop process flows.
  • Produce operations run books of detailed technical procedures.
  • Develop service and operational metrics to establish baseline and desired performance.
  • Create training materials and implementation plans.
  • Educate your staff on ITIL best practices.
Top Issues
Show Descriptions | Hide Descriptions
  • Transforming Data Center Infrastructure
    Prepare for cloud computing by transforming your data center into an agile, service-based infrastructure through virtualization.
  • Optimizing Infrastructure
    Optimize your data center and virtual infrastructure across the enterprise to generate economies of scale and achieve better infrastructure management.
What We Offer
Show Descriptions | Hide Descriptions
  • IT Service Management Consulting
    Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle.
Descriptive Info

EMC Consulting helps align IT organizations with optimized processes and procedures to assure the highest productivity at the lowest possible cost.  We define operational roles and responsibilities to provide better data center governance, stabilize the organization, align staff skills with job responsibilities, and provide clear career paths for IT professionals.

Our consultants design IT operations organizations by delivering:

  • Roles and responsibilities aligned to the desired organization.
  • Implementation and training plans and schedule.
  • Governance model and policies.
  • Inventory of current skills and workload.
  • Gap analysis of skills and recommendations.
Top Issues
Show Descriptions | Hide Descriptions
  • Optimizing Infrastructure
    Optimize your data center and virtual infrastructure across the enterprise to generate economies of scale and achieve better infrastructure management.
What We Offer
Show Descriptions | Hide Descriptions
  • IT Service Management Consulting
    Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle.
Descriptive Info
Success Stories

EMC Consulting helps your business and IT management gain visibility into the usage and cost of IT infrastructure. Business stakeholders and IT determine tiers of service levels with associated IT infrastructure and costs, rather than funding specific applications or negotiating total IT budget allocations. 

Our consultants can institute a chargeback or memo-back financial management system to support service-based operations. We can:

  • Collect and analyze financial, infrastructure, and technology data to determine appropriate cost points for tiers of service.
  • Identify and document gaps and recommendations for the financial model.
  • Design and implement the system.
Top Issues
Show Descriptions | Hide Descriptions
  • Rationalizing Infrastructure Costs
    Extract more value out of IT infrastructure. Keep IT spending under control despite information growth and business changes.
  • Optimizing Infrastructure
    Optimize your data center and virtual infrastructure across the enterprise to generate economies of scale and achieve better infrastructure management.
What We Offer
Show Descriptions | Hide Descriptions
  • IT Service Management Consulting
    Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle.
Descriptive Info

EMC Consulting helps organizations manage business and compliance requirements for their critical applications. We implement IT services as recommended by industry frameworks such as ITIL.

Our approach aligns applications and their supporting infrastructure to tiers of service based on service level requirements. Our consultants help you match application service level requirements to parameters in the services catalog, such as performance, cost, availability, retention period, recovery time, and allowable data loss in case of disaster. We can inventory current data, costs, and usage patterns for most challenging data categories.

Top Issues
Show Descriptions | Hide Descriptions
  • Transforming Data Center Infrastructure
    Prepare for cloud computing by transforming your data center into an agile, service-based infrastructure through virtualization.
  • Optimizing Infrastructure
    Optimize your data center and virtual infrastructure across the enterprise to generate economies of scale and achieve better infrastructure management.
What We Offer
Show Descriptions | Hide Descriptions
  • IT Service Management Consulting
    Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle.

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