EMC Consulting has extensive experience helping customers around the world optimize their IT processes. We provide efficient, repeatable, and cost-effective processes for data center management by leveraging industry frameworks such as ITIL and our own best practices.
Our consultants identify improvements to key processes that impact profitability and service-level delivery. Let us help you:
- Streamline processes and document best practices for workflows and procedure run books.
- Assign responsibilities for each element of optimized processes to assure proper alignment of skills.
- Select and implement automation tools that improve operational efficiency.
- Document new processes and develop pilot plans and training materials.
We can also improve the operational skills and productivity of your staff. EMC Education Services offers an ITIL learning path leading to certification, as well as a unique ITIL for storage management workshop.
The EMC Consulting approach to standardizing IT processes and procedures yields faster service-request fulfillment, improved personnel efficiency, increased asset utilization, and faster personnel training.
- Infrastructure Strategy and Architecture
Turn your IT organization into a service provider to your business by balancing service-level needs and costs with a service-based infrastructure strategy and architecture. - Application Infrastructure Optimization and Management
Lower the cost of ongoing operations, simplify administrative tasks, and improve the security and reliability of your application infrastructure. - Virtual Data Center Transformation
Prepare for cloud computing by transforming to a virtual data center that offers greater service delivery flexibility at lower cost. - Service-Oriented Infrastructure
Deliver information infrastructure strategies tailored to your specific business requirements that balance cost and service-level requirements.
- IT Service Management Consulting
Transform your IT organization into a service provider to your business by developing a service-oriented infrastructure that optimizes IT processes and better manages data throughout its lifecycle. - Education Services IT Infrastructure Library Learning Path: ITIL for Storage Service Management Workshop
Instructor-led training from EMC Education Services explores detailed tasks, policies, measurements, roles, and responsibility for major ITIL processes tailored to support a storage operation. - Education Services IT Infrastructure Library Learning Path: ITIL V3 Foundations Certification Course
Instructor-led training from EMC Education services explains service management as a practice and ITIL V3 processes, roles, functions, technology and architecture and qualification scheme.
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