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				  Customer Relationship Management
Customer Relationship Management

Descriptive Info
Success Stories
Overview

Smart organizations are focusing on driving customer service and satisfaction, creating tailored marketing experiences, and increasing efficiency in the sales process. EMC Consulting can help you create a customer relationship management (CRM) system that supports your business strategy.

Challenges

CRM is often approached as a technology initiative. The result is that IT teams struggle to implement a system without first developing a clear strategy.

Our Approach

EMC Consulting helps you develop and prioritize requirements defined by your business strategy. We work with you to develop a complete understanding of your business from sales and marketing to operations and service, including the employees, partners, and customers that are involved in the processes. To create a successful CRM project, we:

  • Prioritize initiatives and align them with your corporate strategy.
  • Help you envision, estimate, and design your project.
  • Architect, install, configure, and integrate your system.
  • Train your employees, migrate your data, deploy the system, and provide support activities.

Measurable Outcomes

EMC Consulting helps you implement a CRM system that will improve your customer relations, sales performance, and efficiency. Our approach:

  • Aligns your business strategy and CRM strategy.
  • Obtains cross-functional buy-in from Marketing, Sales, and Service.
  • Takes a disciplined approach to rolling out the system.
  • Ensures end-user adoption.

Related Offerings
Show Descriptions | Hide Descriptions
  • User Experience and Information Architecture
    Cut transaction time, improve productivity, and save costs with easy-to-use, intuitive interfaces. EMC consultants create designs that enable users to quickly accomplish tasks and access information.
  • Portal and Collaboration System Development
    Capitalize on our expertise in business process analysis, user experience design, and technical infrastructure to convert your strategic vision for collaboration into an intuitive, easy-to-use system.

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