|Level-0 (L0) Support||
|Level-1 (L1) Support||
|Level-2 (L2) Support||
|Level-3 (L3) Support
The OEM Services program provides you with flexibility to include services that complement your business model. You can choose to be trained to deliver EMC Services yourself, or you can also leverage EMC Global Services to deliver them on your behalf. With a growing portfolio of services available, EMC works with each OEM to determine the right relationship that suit their solutions.
The first step is to decide what support model (remote or onsite) suits your capabilities and customer needs. From there, you determine what level of support you provide (Note that the level of support you assume on EMC technology makes you eligible for potential maintenance discounts).
If you want to deliver services yourself, EMC OEM Services provides you the same world-class training and certification as EMC Global Services professionals so you'll be on top of the latest innovations that EMC has to offer. This enables you to build the capabilities to deliver a range of technology-specific services that increase revenue and profit potential by delivering proven EMC methodologies. We support you by providing:
Award winning, comprehensive training, certification, and skill maintenance for EMC technologies and techniques.
Skill building and guidance
Use online labs to connect theoretical to practical training and streamline the mentoring process.
Resources and tools
Access to proprietary EMC intellectual property such as best practices, online support tools, delivery tools and methodologies.
Real-time support in resolving technical problems during implementations and customer escalations.
Learn more about how you can work EMC to include high-value services into your solutions.