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IT Operations Intelligence
Smarts Smarts Service Assurance Manager Automated IT Management for the Software-defined Data Center

Smarts Service Assurance Manager

EMC Smarts Service Assurance Manager integrates and correlates topology, events, and analysis from multiple IT management sources, which helps you to reduce the operational cost of identifying and remediating problems while extending and complementing the value of prior technology investments.

By providing a real-time, end-to-end perspective on your virtualized data center infrastructure as well as its health and effect on business-critical services, Service Assurance Manager allows you to monitor the cloud infrastructure with confidence. Easily seeing and understanding the relationships among infrastructure elements, key business applications, and services provides control and visibility in the cloud. It also makes it easier to increase infrastructure, service, and application availability, which in turn helps to improve customer satisfaction and ensure service level agreements (SLAs) are met.

Accurate, timely insight into service delivery and quick identification of problems speeds identification of the source of a service-impacting event from hours to minutes, and helps consolidated IT operations teams to provide service assurance to the business for availability and delivery of critical applications and services.

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