Social Services and Benefits Solutions
- Grants management organizations
- Health and human services departments
- Ensure safety of citizen records
- Automate health-related processes
- Improve accuracy of benefits processes
Improved Customer Communication
Intelligent Data Capture
Scalability
Solution Description
Challenge
Health and human services agencies face tremendous pressure to deliver more effective services for their clients. Demand for public benefits is rising because of continuing economic pressure on vulnerable families and individuals and changes to eligibility rules for some safety net programs.
The increased demand combined with tightening government budgets has triggered a movement toward service integration—the idea that the client should have a “single door” to formerly stand-alone benefit programs and those programs’ services should be linked to improve usability. Government departments need to explore options for expediting and streamlining access to benefits.
Technology Solution
EMC Social Services and Benefits Solutions enable health and human services agencies to streamline the delivery of benefits to its citizens powered by the industry’s most comprehensive and configurable information infrastructure.
The EMC Documentum xCelerated composition platform (xCP) forms the core of EMC’s approach to transforming human service delivery, making transformation possible and cost effective. Documentum xCP provides a rich solutions infrastructure, optimized to delivery dynamic, case-based applications that address specific requirements of human services delivery—through configuration, not customization.
Results
- Speed delivery of vital services while improving efficiency and enabling client choice of eligible programs
- Create a virtual “front door” for citizens that supports enrollment in multiple programs and eliminates the need for redundant demographic data and applications
- Provide a unified view of citizens across service agencies
Figure 1. Social Services Benefits Solutions
Resources
Customer Profiles
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CNAF
Maximizing the Quality and Use of Its Legacy Files with Built-in XML Storage -
County of San Diego Health and Human Services
Improving County Benefits Processing Through State-of-the-Art Content Management -
SAIF Corporation
Reducing Paper and Mailing Costs While Enabling Easier Compliance with State Regulations
EMC Perspectives
Service Overviews
- EMC Cloud Advisory Service for the Public Sector: Optimizing Your Cloud Strategy
- EMC Consulting Continuity of Operations Services for the Public Sector
- EMC Consulting Services for Microsoft SharePoint in the Public Sector