Challenge
Today managing the typical public sector case is a complex undertaking, which has outgrown conventional case management tools and methods. It requires many types of information that can't be accommodated easily in a hard-copy case file—information such as audio and video files or data captured through electronic forms.
Technology Solution
Highly efficient and resilient, EMC Revenue, Finance, and Taxation Solutions enable you to digitize and streamline case processing.
Organizations can scan paper documents, capture and link electronic forms and multimedia, and route files through a controlled approval process. Each application can be processed, efficiently archived, properly retained, and accessed on demand—quickly, accurately, and cost effectively.
By using a digital application processing solution, you can capture, manage, and store all related documentation effectively, using a single repository. This reduces the complexity of back-end data storage environments. As a result, EMC's integrated enterprise content management capabilities eliminate processing inefficiencies while providing seamless, cost-effective information collection, storage, and access.
Results
- Efficiency: Improve the management of accessibility, accuracy, currency, authenticity, transparency, business continuity, and security of information
- Lower Costs: Eliminate the cost and time of producing, copying, faxing, and mailing paper
- Compliance: Diminish the chance of errors with digital records management, protecting data, and ensuring long-term archival