Smart Solutions for Smart Grid Communications
EMC Live Webcast : Case Management
Smart grid and competition is driving utilities to move from simple billing to a consolidated customer engagement strategy where clients receive personalized information that provides real-time value. Learn how EMC can help you communicate the way your customers expect.
In this session, you will learn how to:
- Use a single system to deliver relevant information, in real time, through each customer’s channel of choice
- Transform customer relationships by moving from printed bills to personalized client statements
- Reduce costs through a consolidated communications strategy, leveraging multiple customer touch points including mobile devices
- Analyze customer usage patterns and recommend energy-saving tips, tiered pricing alerts and rate-shift reminders