EXCEL IN TODAY’S
DIGITAL ENTERPRISE

ECD Services technical and industry expertise delivers content management service capabilities to empower and drive maximum value for your EMC software investment. Our 500+ services experts worldwide deliver end-to-end services to accelerate time-to-value, increase productivity, lower cost, and mitigate risk for today’s digital enterprise.

AREAS OF EXPERTISE

TECHNOLOGY

  • ApplicationXtender
  • Captiva
  • Documentum D2
  • Documentum Platform
  • Documentum xCP
  • Document Sciences
  • InfoArchive

INDUSTRY

  • Energy & Engineering
  • Healthcare
  • Life Sciences

PRACTICE

  • Migration
  • Mobility

DEPLOYMENT

  • Private Cloud
  • Public Cloud
  • Hybrid Cloud
  • On Premise
  • Leverage EMC-Focused Migration Expertise

    Learn how the EMC Migration Practice can help you mitigate risk and limit business disruption with maximum results.

    Learn more
  • EMC Documentum in Your Pocket

    Enable your workforce to access content whenever and wherever they need it. Mobilize your applications.

    Learn more
  • End User Readiness with EMC START

    EMC START delivers a proven methodology and toolkit to drive end user enablement – a key measure of implementation success.

    Learn more Watch video
  • Survey Says…Cost Savings with Cloud

    Learn why enterprises rely on EMC Cloud Services to manage their content management solutions.

    Learn more
  • Self-Serve Reporting Ease
    with Documentum Reports

    Empower your end users to easily generate comprehensive and customizable reports from many data sources.

    Learn more
  • Learn More to Do More
    with Documentum & Captiva

    Advance your content management job skills with EMC VILT courses and continually updated training.

    View catalog

TECHNICAL AND INDUSTRY EXPERTISE FOR CONTENT MANAGEMENT SUCCESS

ECD consultants delight and ignite enterprise leaders by helping them leverage business content for competitive advantage. Experienced advisors, thought leaders, and adept technicians—our consultants help navigate strategies and execute distinct content management project work.

WANT TO KNOW MORE?
Content Migration

SERVICES TO MITIGATE RISK

Accurately and rapidly migrate content with minimum business disruption. Leverage the dedicated EMC Migration Practice—EMC developed migration tools, industry expertise, and proven methodologies.

Learn more
ECM Assessments

COMPLIANCE AND ALIGNMENT FOR BUSINESS ADVANTAGE

Align your ECM strategy to your industry compliance and regulatory needs with assessment services from experts in life sciences, health care, energy and engineering.

Contact us
Upgrades & Optimization

PERFORMANCE AND RELIABILITY

Growth and changes to systems and organizations require operational efficiency. EMC technical and industry experts evaluate configurations, capacity and system performance to ensure alignment with business objectives.

Contact us
ECD Services Benefits

WHY COMPANIES CHOOSE ECD SERVICES

Organizations rely on ECD Services to accelerate business value from their EMC software. See how customers realize benefits with EMC’s end-to-end services to ensure project lifecycle success.

Learn more

SOLUTIONS TO ACCELERATE CONTENT MANAGEMENT SUCCESS

Integrated Documentum solutions transform your EMC content management software into a strategic asset. Consulting Solutions provide you tools from migration and reporting to accelerators and point solutions all to simplify tasks for increased productivity and results.

WANT TO KNOW MORE?
EMC APxCelerator

TRANSFORM ACCOUNTS PAYABLE INTO STRATEGIC OPERATIONS

Improve invoice processing time from weeks to minutes. Reduce cost by decreasing human touches, and capture early pay discounts.

Learn more
Documentum Reports

EASILY GENERATE END-USER REPORTS

Use a browser-based reporting tool with user-friendly wizards that empower business end-users to generate reports -- without IT assistance or the need for programming.

Learn more
ContentBridge

A RAPID CONTENT MIGRATION TOOL

Quickly troubleshoot, map, and migrate data between different systems and data sources with easy-to-use drag and drop features. Ideal for complex and challenging transformation requirements.

Learn more
CADRender

RAPIDLY RENDER MULTIPLE FILE TYPES

Render native CAD files as well as Microsoft Office documents more quickly and efficiently.

Learn more

MOVE ECM APPLICATIONS TO THE CLOUD

Leave operational complexity to the experts, so you can focus on the bigger picture. With comprehensive managed services, EMC operates your content management application or complete stack solution on premise or in the cloud. Now you can have Documentum, Captiva and more as-a-Service.

WANT TO KNOW MORE?
Outsourced Content Management

FLEXIBLE SERVICE OPTIONS

Let the EMC experts who built the software, flawlessly manage it – giving you flexible service management options ranging from hosting and platform oversight to a focus on applications.

Learn more
InfoArchive as a Service

THE TIME IS RIGHT TO MOVE

InfoArchive as a Service can provide operational cost savings of 30-50%, with lower risk and financially backed Service Level Agreements. And it installs in less than 2 hours.

Learn more
Rapid Deployment Options

INCREASE TIME-TO-VALUE WITH FLEXIBLE OPTIONS

Flexible deployment options to host and manage on-premise or in the cloud. Options include infrastructure, provisioning, and deployments that are focused on gaining business value.

Learn more
Cloud Service Benefits

WHY COMPANIES CHOOSE CLOUD MANAGED SERVICES

A shift to cloud managed services is accelerating the transformation to a digital enterprise. Learn how customers are benefiting from by having experts who built the software manage It.

Learn more

ACCELERATE CONTENT MANAGEMENT SUCCESS FOR THE ENTERPRISE

ECD Education Services provides end-user adoption programs, technical training, and professional certifications to accelerate the business impact of your content management solutions to ensure successful roll-outs.

WANT TO KNOW MORE?
Increase Your Team Bench Strength With Training

MOTIVATE AND EMPOWER WITH TECHNICAL TRAINING

Use our learning paths and course schedule to accelerate skill development and build team confidence. We offer a variety of training methods to support different learning styles.

View catalog
Technical Certifications

PROFESSIONAL CERTIFICATIONS MOTIVATES AND REWARDS

EMC Proven Professional Certifications offer a comprehensive approach to develop and validate skills. Increase team morale and reward learners for deploying, managing, and leveraging ECM.

Learn more
EMC STaRT™ - Empower End Users

ACCELERATE END-USER ADOPTION AND IMPROVE ROI

EMC Solution Training and Readiness Toolkit (STaRT) helps adopt and customize your end-user training. Leverage STaRT to accelerate end-user adoption.

Learn more
End User Enablement

UNLOCK THE VALUE OF YOUR ECM

End user adoption is the #1 sign of success. A good end user enablement program results in users being up to speed 5x faster and require 3-6x less support. Accelerate adoption and maximize ROI.

Watch video

GLOBAL SUPPORT SERVICES FOR PERSONALIZED SUPPORT

ECD Support Services offer highly proactive and personalized support for business critical deployments. Our unique blend of people, process, technology, and partnerships offer peace of mind with every solution.

WANT TO KNOW MORE?
Proactive Account Management

FOCUSED TECHNICAL VALUE-ADDED SUPPORT (VAS) IN CONTENT MANAGEMENT

For proactive service and support, engage a EMC Technical Account Manager (TAM) to provide robust technical knowledge and account management for your EMC software.

Learn more
Technical Support

QUICKLY RESOLVE TECHNICAL ISSUES

Choose varying support levels across global locations with skilled and experienced EMC personnel. For 24/7 access to answers, tools and content through the EMC Support Portal.

Support portal
Dedicated Technical Experts

PRODUCT-FOCUSED AND VALUE-ADDED SUPPORT (VAS)

Be sure to select value-added support with our Designated Support Engineer (DSE) - a dedicated, product-focused technical expert with in-depth knowledge.

Learn more
Premium Support

PROTECT MISSION CRITICAL ENVIRONMENTS

Select the highest Premium Support service level to keep business-critical applications available, secure, and operating at an optimum performance level.

Learn more

Content For Competitive Advantage

See how our customers gain a competitive edge by reducing costs and increasing productivity.

  • Managed Services OnDemand

    CASE STUDY

    Life Sciences Firm Speeds Patent Filing Productivity

    ECD Services defined a custom content migration plan and rapidly deployed a new cloud service. Scientists can easily manage patent and licenses, leaving complicated and costly IT management to ECD Managed Services OnDemand.

    Read more

  • End User Enablement

    CASE STUDY

    US State Department
    Digitize High Volumes of Paperwork

    ECD Education provides Captiva Fundamentals and Administration training to improve both efficiency and customer experience.

    Read more

  • Consulting Services

    CASE STUDY

    Social Services Agency Expedites Citizen Support

    ECD Consulting Services designed and implemented solution to digitize and migrate over 18 million documents. Rapid electronic case location improved citizen support while reducing paper handling, transportation, and storage costs.

    Read more

  • Technical Support Services

    CASE STUDY

    Legal Services Provider Increases Productivity

    ECD Support Services set up a Designated Support Engineer (DSE), specialized in EMC® Documentum®, to help law firm increase staff efficiencies and decrease support costs.

    Read more Watch video

  • WHY ECD?

    Strength of EMC WorldWide Operations with 50K+ people in 100+ countries.

  • Technology Focus with Industry Alignment

    Deep-rooted EMC technology coupled with content management and industry expertise delivers maximum business value while minimizing technology risk.

  • Empower IT & End Users

    Our educational training and knowledge transfer encourage rapid technology adoption and better business impact.

  • Global Experts for ECM

    From content management strategy to technical implementation and on-going management, our services support customers worldwide.

Stay up to date with the latest buzz

EMC Sparkblog

The Old and the New
in Your Digital

JD de Haseth

Read more

EMC Sparkblog

Education is the Key
to the Digital Journey

JD de Haseth

Read more