Getting Started Checklist

Completing these easy steps will help you gain access to the tools and resources you need to successfully manage your EMC environment.

Step 1—Register for EMC Online Support

EMC Online Support is the gateway to MyService360 and your modern customer service experience, connecting you to advanced online service tools and capabilities that enable you to quickly and proactively resolve technical questions and issues related to EMC products. Online Support connects you to global EMC technical support professionals and repositories of knowledge and expertise online—24x7. Resources include product-specific information, software license activation, service request creation and management, self-help tools, downloads, and technical support via Live Chat.

Once registered Download the EMC MOBILE App for support on the go.

Step 2—Register Your EMC Products

Once you have access to EMC Online Support, immediately register your EMC products to speed up processing of your service requests. You can register during product installation or after logging into EMC Online Support, click the “Service Center” tab and choose “Product Licensing.” We also recommend subscribing to receive EMC Advisories by selecting “Preferences” and then “Subscriptions & Alerts.” Further assistance is available in the EMC Customer Support Guide.

Step 3—Get Connected with EMC Secure Remote Services

MyService360 is best experienced EMC Secure Remote Services Virtual Edition (ESRS v3), enabling you to interact with data real-time. ESRS v3 is a two-way remote connection between your EMC products / solutions and EMC Customer Service that enables 24/7 remote monitoring and repair. ESRS v3 is a complimentary service that is proactive, secure, virtual, and simple. To get connected with ESRS v3 and begin your proactive services journey, visit the ESRS v3 product page within EMC Online Support, download ESRS v3 (and the optional ESRS v3 Policy Manager), then install and configure ESRS v3 within your environment. If you have questions, visit the ESRS Support Community Forum, open a Service Request, or touch base with your local Service Manager.

Step 4—Register for EMC Community Network

Utilize our interactive Support Community to connect with other EMC users and experts. Be sure to follow the “Connect with EMC Customer Service” community where you will find ongoing updates on Customer Service resources and capabilities focused on enhancing your success.

Step 5—Understand Your Support Options

EMC offers three clear choices for support—Basic, Enhanced, and Premium. Understanding the Support Option your organization has selected will help you take full advantage of the features available to you. Personalized Support Services are also available to meet your individual service requirements.

Step 6—Improve Your Skills with EMC Education Services

Customers who invest in EMC education courses are typically more effective in leveraging the features of our products. Courses can also help you when interacting with EMC’s Customer Service organization by enabling you to more effectively define issue symptoms. Click to learn more.