ONLINE SUPPORT TOOLS & RESOURCES

Advanced tools and empowering capabilities enable you to quickly and easily manage and optimize your customer service experience. Through our agile services model, EMC is committed to delivering the highest quality of service in the ways that work best for you, as defined by you.

Fast, Easy Access to Advanced Tools and Capabilities

EMC Online Support is the mobile-enabled gateway to your Modern Customer Service Experience.

EMC Online Support offers a streamlined self-service experience is Fast, Personal, and Social — connecting you to global EMC technical support professionals and repositories of knowledge and expertise — 24x7.

MyService360™ is a service-centric online dashboard that gives you deep visibility into the health and wellness of your EMC environment. It’s a feature of EMC Online Support that provides visually-compelling and intuitive ways to get personalized views of your global service environments, fueled by the EMC Data Lake.

Serviceability Built into Products

Leverage innovative tools and capabilities embedded within many EMC products to maintain the highest levels of availability and achieve your business objectives. For example, the EMC Unisphere operating environment is integrated in to EMC’s support ecosystem—with direct access to support tools such as technical documentation, downloads, ordering spare parts, opening service requests, and more.

High Availability with Proactive Services

Benefit from secure, high-speed, 24x7 predictive monitoring and remote repair for your EMC information infrastructure. EMC Secure Remote Services (ESRS) enables EMC Customer Service to identify and proactively resolve potential issues before they can impact your business.

Global Collaboration Through Multiple Channels

Get fast, easy, secure mobile access to view and track your service requests via the EMC MOBILE App; and connect and share technical knowledge with the global EMC network through the EMC Support Community and social media.

Resources

Service Overview: EMC Online Support

Service Overview: MyService360TM

Video: Introducing MyService360TM

Service Overview: EMC Secure Remote Services

Top 10 Reasons to Get Connected with EMC Secure Remote Services

Video: EMC Secure Remote Services Overview