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Watch a real-life EMC Designated Support Engineer (DSE) in action to see how this type of resource offers product-focused, trouble-shooting expertise with in-depth knowledge of your EMC product environment. DSEs get your IT team up to speed faster on new product releases, features, and improvements, increasing your ability to meet your unique service-level agreements (SLAs). DSEs even facilitate access to senior technical resources and engineering at EMC when necessary.