3384294585001
format=brightcove
allowFullScreen=true,autoPlay=true
Watch Centrica Integrated Correspondence Information Systems Manager Mark Cobley discuss why this division of British Gas turned to EMC. By using EMC Documentum technologies, Centrica was able to manage effectively customer service including contracts, invoices, and inbound and outbound customer correspondence as well as integrate it with its customer relationship management (CRM) system.