Find out what it’s like to be a quality manager at EMC.
Hi, I’m Dave. I’m the quality manager for Franklin Manufacturing, located in Franklin, Massachusetts.
I have two daughters—one in college and one in high school—and I’ve been married for over 20 years, living in Hudson, Massachusetts. My family has always been extremely important to me. I had fun coaching my youngest daughter’s sports teams. Today, I love to golf and enjoy traveling any time I get the opportunity
I’m a bit of a sports fanatic, and I have a real passion for the Boston Red Sox. In fact, I was the lucky EMC employee who was chosen in 2004 to throw a ball through the glass at Fenway Park in the ground-breaking ceremony. I have a framed picture from Larry Lucchino in my office, and my sports dream was accomplished when the Sox won the World Series that year.
I’ve worked in manufacturing at EMC for 10 years, having held a series of different positions, including production manager in the New Product Introduction (NPI) group as well as more than a year on the Catalyst program. Currently, I manage a team of about 13 people in our Quality group. We ensure the products that pass through our doors meet our high quality standards as well as our customers’ needs.
The group has a lot of energy and enthusiasm, and we empower them to make decisions independently. They are constantly looking for ways to improve themselves and improve our processes using Lean-Sigma fundamentals. A high percentage of our group is Green Belt certified, and this is very important in how we do our jobs.
One of the most exciting opportunities for my group has been the chance to collaborate with the public relations organization in featuring EMC equipment in Hollywood films. We have now participated in three different films, including "Body of Lies," "Eagle Eye," and "Transformers III."
We also have a "fly-and-fix" team that is ready to travel on a moment’s notice to a customer site in order to help bring a customer get back up and running as quickly as possible.
The importance of Total Customer Experience (TCE) is huge. I live TCE every day, and it’s important that we recognize what our customers mean to us. We constantly reach out to do the best we can for them, and we offer many programs that help us to achieve positive TCE and establish a good relationship with our customers.
The training at EMC is outstanding. Whether led by internal resources or qualified third parties, training helps drive solid fundamentals and keeps people not only technically sound but also develops them as professionals.
You also have the opportunity to extend your external education here. I was lucky enough to get my MBA as part of the first graduating class in 2002, through collaboration with Northeastern University in a high tech MBA program. And the best part of all was that I got it for free. I am also a certified Six Sigma Green Belt, and became certified as a quality manager last year.
I am inspired every day by the people who work here at EMC. It’s a big challenge, but you’re rewarded for what you put into it. I would highly recommend EMC to my friends, and anyone else who would consider working here.
At the end of the day, I’m proud to work at this company. I’ve had a ton of fun, met a lot of great people, had my fair share of challenges and changes, but all in all, it’s been a great experience, and I look forward to more to come.