Global Financial Services Firm Increases Capacity 35% With EMC Documentum xCP
Viteos Capital Market Services Ltd. Automates Business Processes to Achieve Global Compliance and Gain Competitive Advantage
EMC Corporation (NYSE: EMC) today announced that Viteos Capital Market Services Ltd. has significantly improved operational efficiency, achieved global industry compliance, reduced customer onboarding time, and expanded its business, gaining a 35% increase in transaction capacity by deploying EMC® Documentum® xCP, an integrated platform for building dynamic business solutions and an action engine for Big Data.
- Increased Efficiency and Capacity by 35% — As a result of deploying Documentum xCP, Viteos enhanced efficiency and capacity by automating its organizational processes to reduce paperwork and errors. Time to onboard new clients has decreased from months to weeks.
- Achieved Global Industry Compliance — Automated enforcement of policies, process repeatability, and full audit trails enabled Viteos to reduce risk and achieve both regulatory and legal compliance in each country in which the company operates.
- Significant Cost Savings via Paperless Environment — Viteos dramatically reduced operational costs by employing Web-based access and eliminating paper-based processes resulting in dramatic cost reductions, improved worker productivity, better decision making, and enhanced service levels across its global clients.
Customer Challenges and Solution:
Viteos Capital Market Services is a global fund administrator and operational outsourcing service provider to the alternative investment community, offering tailored solutions for hedge funds and institutional investors. With a global delivery model combining real-time technology with 24x7 operations worldwide, Viteos required a more robust and scalable information management infrastructure that would support its growing business, and extend its existing Microsoft SharePoint interface without disrupting its current users.
Viteos began working with EMC as part of a project aimed at improving operational growth, meeting regulatory compliance, and increasing efficiency. Viteos selected Documentum xCP as the back-end document repository and leveraged its existing SharePoint deployment as the front-end user interface providing transparency to its customers while saving time and costs associated with training.
Using Documentum xCP, Viteos was able to establish a standardized platform, which included EMC® Captiva® for integrated enterprise capture, business process management (BPM), and document management, along with a broad feature set, enabling the company to address applications and processes in every area of the business. Tasks that were once tedious and error-prone are now automated and seamless. The solution, which is fully compliant with industry and legal regulations, also includes VMware for virtualization, reducing data center power and the number of physical servers.
Viteos has received several accolades for its business transformation achievements with the most recent recognition by Workflow Management Coalition and BPM.com. Viteos was selected as a finalist in the 2011 Global Awards for Excellence in BPM and Workflow for implementing an innovative business process solution to meet strategic business objectives.
K.B. Venkataramanan, senior vice president and CIO of Viteos
"We were outgrowing our previous infrastructure and needed a solution that could automate repeatable manual processes, reduce paperwork, meet compliance standards, scale up or down to meet changing business environments – all while keeping costs down. Not only have we met all our goals with Documentum xCP, we have grown our business by 15 percent year over year."
Rohit Ghai, Vice President and General Manager, Content and Case Management Group, EMC Information Intelligence Group
"EMC is pleased to work with Viteos to transform their operations. The financial services market is a key vertical market for us, as compliance, operational efficiency and delivering optimal customer service are key requirements. Global brands around the world rely on the EMC Documentum brand for meeting those and a variety of other needs. Increasing business transactions 35% and growing 15% year over year are impressive accomplishments; we're thrilled to play a part in the success at Viteos."
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.
David De Jear
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