Turkey’s Largest Internet Service Provider Automates Business Processes With EMC Documentum xCP
TTNET Inc. Deploys EMC Documentum xCP; Integrated Solutions Combine ECM, BPM and Intelligent Capture
- Largest Internet service provider in Turkey, TTNET Inc., deploys EMC® Documentum® xCP to improve efficiency and streamline operations by automating business processes across various departments.
- The EMC solution combines enterprise content management (ECM), business process management (BPM) and intelligent capture.
- With Documentum xCP, TTNET has improved decision making, enhanced customer service levels and increased productivity across internal departments including, Legal, Human Resources, Contracts Management, Sales, Accounting and Purchasing.
At Momentum, the EMC Information Intelligence Group's global user conference, EMC Corporation (NYSE: EMC) today announced that TTNET Inc., Turkey's largest internet service provider, is automating several business processes across multiple departments with EMC® Documentum® xCP, an integrated platform for building dynamic business solution and an action engine for Big Data.
With more than 6 million subscribers, TTNET provides high technology broadband services to customers in 81 provinces across Turkey. Working with EMC's Information Intelligence Group's Services organization, the company took an enterprise-wide approach to managing its information, initially deploying a unified platform for creating, editing, versioning, indexing, retrieving and searching content. The company deployed a solution based on EMC® Captiva®, an intelligent information capture application, for correspondence management with customers and external parties.
The next phase of the implementation enabled TTNET to automate five internal business processes with Documentum xCP, improving decision making, raising customer service levels and increasing productivity across internal departments including, Legal, Human Resources, Contracts Management, Sales, Accounting and Purchasing. TTNET's EMC solution combines enterprise content management (ECM), business process management (BPM), and intelligent capture; the solution also enabled the company's SAP users to access content stored in the Documentum repository.
Olgay TAŞ , IT Director, TTNET Inc.
"In short order, we found immediate value in deploying EMC's solutions across our enterprise, and continue to identify processes to automate. EMC Documentum xCP is a powerful solution for helping us to transform our business. EMC's Services organization partnered with our team from the business analysis phase, solution design, development, go-live, training and support to deliver the variety of projects on time."
Rohit Ghai, Vice President and General Manager, Content and Case Management Group, EMC Information Intelligence Group
"EMC is pleased to deliver solutions to meet TTNET's extensive requirements for new levels of automation and productivity. We see companies deploying Documentum xCP in a few key areas, then rapidly expand the footprint to reap additional value. It's a strategy that has proven successful."
John O'Melia, Vice President of Worldwide Services, EMC Information Intelligence Group
"EMC Documentum is an ideal platform for solutions that automate key business processes, as demonstrated by TTNET. Our Services organization worked closely with the TTNET team to meet its aggressive timelines. We believe our approach sets them up for long-term success."
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Documentum xCP is a platform for building dynamic case management solutions, and provides fully integrated technologies, development and deployment tools emphasizing configuration versus coding. xCP Intelligent Case Management unites business process management, content management, capture, customer communications, collaboration, analytics, and compliance into a single intelligent environment. With xCP, system integrators, independent software vendors and IT organizations can rapidly build intelligent case-based applications substantially faster, at a much lower cost and with fewer resources. Additional information can be found at www.emc.com/xcp.
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.
David De Jear
EMC, Documentum and Captiva are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.