Netherlands-Based Insurance Company Accelerates Claims Process; Improves Customer Satisfaction with EMC Documentum xCP
UVIT Recognized for Best Customer Facing Case Management Application
EMC Corporation (NYSE: EMC) today announced that UNIVÉ -VGZ-IZA-Trias group (UVIT), an insurance company based in the Netherlands, is relying on EMC® Documentum® xCP, a composition platform for building dynamic business applications and an action engine for Big Data, to process millions of insurance claims.
UVIT has more than 150 satellite offices and about 4.2 million customers throughout the Netherlands. UVIT chose EMC Documentum xCP for a case management application to automate its claims processing and automate an outdated, largely paper-based processes. UVIT requires Dutch-language support and the ability to automatically enable control retention periods as laws stipulated that all bills, letters and contracts must be retained for seven years, and certain medical files be kept for 15 years.
The EMC solution dramatically reduced UVIT's time to locate claims and enrollment documents and substantially improved customer service. Customer service agents can now find relevant documents in less than three seconds. Employees now have instant access to customer documentation, which has helped improve customer response rates and the overall processing efficiency. Claims are also paid quicker which increases customer satisfaction. The company processed over three million customer claims in 2010 and anticipates scaling to 50 million in the near future.
"EMC Documentum xCP has streamlined our claims processes substantially. Claims adjusters now have access to the documents they need within a few seconds only, and the incidence of misplaced documents has decreased. We are very satisfied with the solution," said Pierre Kraakman, Business Analyst at UVIT.
Additionally, UVIT recently won a 2011 Global Award for Excellence in Adaptive Case Management for its deployment and usage of EMC Documentum xCP. The annual award is jointly sponsored by Workflow Management Coalition (WfMC) and KMWorld. Case Management is a technological approach to supporting knowledge workers. Case Management applications automate dynamic business processes and deliver information in context in order to improve worker productivity and the quality of their business decisions.
"Companies such as UVIT continue to rely on EMC Documentum xCP to gain insight and competitive advantage from their data for rapid, accurate decision making," said Jeetu Patel, Chief Marketing Officer and Chief Strategy Officer, Information Intelligence Group at EMC. "EMC is thrilled to showcase UVIT as a shining example of case management in action."
Documentum xCP provides fully integrated technologies, development and deployment tools emphasizing configuration versus coding. xCP Intelligent Case Management unites business process management, content management, capture, customer communications, collaboration, analytics, and compliance into a single intelligent environment. With xCP, system integrators, independent software vendors and IT organizations can rapidly build intelligent case-based applications substantially faster, at a much lower cost and with fewer resources. Additional information can be found at www.emc.com/xcp.
EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.
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